QuickBooks Q&A (US)

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I'm trying to work in a particular client's account, but every time I make a change, instead of taking me back to that same client's account overview...it takes me to another client's account (for whom I processed a payment, earlier).

Hi:For several months now I have not been able to download Amex transactions into QB Desktop 2024.  I have disabled and re enabled online services several times (as recently as today), updated QB etc.  When I hit download transactions a new screen pops open, spins, says “Connection Complete”--then I hit “OK”, and return to bank feeds but there are no new transactions for AMEX QBDT.  I’ve managed manually for while now, but this is getting old and must be a known, easy problem.  I need help!Thanks!

I’m trying to approve time logged for a single employee and when I click the approve button I get a lot of spinning, then “We weren't able to approve time for [ln], [fn]. Please try again later.” I’ve cleared my browser cache and deleted all QBO/Intuit cookies. I can’t find anything about the system being down, but it appears to be for me.

Hello I have cleared my cookies and cache but when i go to payments and select the invoice I cant record the payments, as the button record and new is greyed out. I dont know if quickbooks online is just down in some areas or what 

Uh oh, there’s a connection problem. Sorry, but undefined didn’t connect. Please try again later, or contact customer support for help.

What the hell is going on with QB Online today? I worked for nearly an hour to get an invoice entered and printed this afternoon without success. Tonight I was able to get it entered and printed at last, but the delay between saving and printing the invoice was several minutes. I don’t have this time to waste. Why am I paying thousands of dollars for a program that glitches like this? ? ? ? ?

I am using the same file I have used for years.

Is anyone else having a problem on iPhone app where you can’t click on any accounts in Transactions to begin matching transactions, that are displaying as having transactions needing matched?  It’s happening regardless of device (all updated) or bandwidth.

I'm hoping someone can provide guidance before I make things worse.A CPA firm reconciled my FHB Checking account through December 31, 2024, and the December reconciliation showed a $0 difference. After year-end, I had to make corrections involving a previously closed/reconciled period and now I'm attempting to reconcile January and February 2025.In the January 2025 reconciliation, I'm seeing transactions from October and November 2024 appearing in the reconciliation window that should not be there. Specifically, I have transactions totaling $18,000 ($5,000, $10,000, and $3,000) that appear to be related to another bank account (BOA), yet they are showing in the FHB Checking reconciliation screen. [8.31.26 1 | PDF]I also know that some historical deposits were deleted while correcting prior-year issues. These changes occurred after the CPA completed the 2024 reconciliations.Current symptoms:December 2024 reconciliation completed successfully by CPA with no discrepancy. January 2025 reco

After clicking "resume reconciling" the next window does not show the transactions in the account for the month I am reconciling. I went manually to Accounting/Chart of Accounts, and removed the reconcile status - which was C and now is blank. Retried reconcile - same result. It will not let me reconcile the account. I have reconciled other accounts, but this one will not reconcile.

Do any of the older versions of Quickbooks desktop work with Windows 11?

I need to have my invoice print in the order which I add the lines but the print preview puts the invoice in date order - help!

Our Employees direct deposit in QB was hacked/changed and QB funded the deposits to errored/fraud banks. All deposits for different people went to the same bank (obvious fraud). We found out about it on payday. I spent hours on the phone with QB trying to get them to stop or reverse direct deposit. They could see the banks and routing had been changed.  Then we got our bank to stop pay to QB payroll so we could pay our employees. Then this week QB has us locked out of payroll and we have sent everything to the Fraud email and even though it says a reply will be provided in 48 hours it wasn't. We got an email from QB demanded the money they funded to the fraud accounts.  So we are using a system that offers no security to businesses or employees for their payroll. QB should definitely be able to reverse a charge or not chargeback a business who was a victim of fraud. We have all the police reports, cyber crimes info etc and can't a hold of a human at QB who can get t

Hello! We use the expenses email address to forward contractor invoices and reimbursement request forms. It works well with contractor invoices but not with the reimbursement forms (both contain the same info). We keep getting this error (see attached), any ideas how to solve this? Forwarding to the expense email address works very well for our workflows. As far as I can see we follow all requirements for QB to process the file.  Thanks in advance!

How to backup company file from the online version

I just received the email stating the price increase effective October 2026.I would like for someone to justify to me these ridiculous increase amounts.  With these continued increases year over year, it makes it hard for small accounting business like mine to continue, not to mention the increased cost my clients will incur for their software.  

Migration was a disaster -   over 793 errors -  no one has been able to help me -  seems like historical data from 1999 -  especially the General Journal transactions that closed out the year -  were not moved over -  now I am being told that it can’t be that all my data will come with me.   I was sent articles that did not address the specifics -  the solution -  loose my history -  and have a hard start/stop date …..    The only benefit for the online - is the AI help….. which I have never needed with Enterprise Diamond -    The price for the online is so cheap -  I should have known -  you really do get what you pay for. 

i want to delete entries jv from vat suspense account head

I have been running QB DT 2017 since 2017. This problem has been present since 2017 and earlier. I recently upgraded to QB Premier DT 2020 because I was told the reporting fixed this problem. That is not true. My problem still exists...We use QB for managing our non-profit's finances. We get donations by checks and most of the time, we deposit the checks in batches. Her is a fictitious example. Yesterday (05-18-2020), I deposited three checks totaling $1000: John ($250); Mary ($250); Larry $500. This is reflected as a single transaction SPLIT with three entries.At the end of the month (and at the end of the year) I need to run a report on all donors that contribute to our mission. When I look at the transactions, these three transactions DO NOT APPEAR. When I go to Customer List and specifically look at these three customers, this 5-18 transaction is not on the list.This is a SERIOUS FLAW in the software. It makes it look like we are getting fewer donations than what is actually true.

I'd like to add a logo to the top right of the invoice opposite the company details.

At tsheets.intuit.com, I click on Reports > Schedule Reports > Tardies > Uncheck the box to include absences > Run Report (any pay period or custom time duration). Nothing returns. This used to work for years every week when I ran it, but it hasn't worked for 6-8 weeks or longer. Is anyone else able to run this report successfully, or is it broken globally?

Ok so I keep getting a R03 - unable to locate account when it comes to billing. I’ve had this issue before and was resolved. But it’s coming on again. Now I have 2 additional return fees added to my account because of it. Does anyone know how to fix this? I’ve checked with my Bank (Chase), they said my account is all good. I provided the proof QuickBooks asked as proof for a good standing account.  All my information shows up in my portal- recent transactions from my account, so why does it keep saying my account is not found or unable to locate when they clearly are pulling all the info to show up in my profile/ portal. 

Setting up a new employee, havent had any in a few years, want to pay him every two weeks one week in arrears

Hello, I sent out auto invoices each month, last month my client had setup autopay and i confirmed by seeing that autopay is turned on for the client, My client’s invoice went out this morning 5am on August 30th the invoice is due on September 4th. My question is at what point from the invoice being sent out to the date of the invoice does the autopayment process send the payment?