QuickBooks Q&A (US)

I reworked all the numbers. My debits and credits match. I have also tried subtracting a penny and adding a penny to see if it would accept. No luck.

Has intuit desktop payroll software service been revised to include the new no tax on overtime wages law?

My employee deposited a payroll check# 2601 and the deposit was declined because the bank implemented a new system that requires I approve the deposits online daily which I missed that day. To get the employee paid properly, I printed out a new check for him to deposit #2609. It went through fine and he got paid. However, when it came to reconciling my bank entries, the #2609 check isn't appearing for me to clear in the previous month's reconciliation since the old #2601 check wasn't properly voided/created. How can I correctly fix this? I don't want to mess it up further.

I cannot run payroll at all, Quickbooks Enterprise Desktop keeps crashing because of the OT Rule questions that keep popping up.  You answer the questions and then QB crashes and will not let me run my payroll!!!

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I cannot get my OT AL Exemption set up correctly. The automatic wizard one does not work for me because we work all over the state and have multiple local taxes we have to pay. Does anyone else have this issue?

When I connected several business credit cards to my business, my bank also connected a personal card. I have disconnected the card from the bank, and excluded all of the transactions, but I need to remove the account from the chart of account, AND make sure the account is zeroed out. Since I believe that you can never remove an account once it is added, my only option is to make that account inactive. Will that zero out the account too, since it should have never been added. I discovered the issue AFTER the bank was connected and I had selected the cards to add, apparently the bank added other cards too.  And I only discovered this when I had to create accounts for QBAO during the linking process.  There needs to be an option to disconnect that card during the setup process. Any additional suggestions would be appreciated ThanksElliot

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I cannot use an existing account to create a new one inside Chart of Accounts. Previously this was possible. It seems Intuit has removed this capability.

I need to unlock my payroll account so I can process payroll this week.

When entering a new vendor, I have been able to input their "Work Comp Expires" and "Gen Liability Expires" in a field on the 'Additional Info" page.  Those fields recently disappeared.  How do I add them back.  I need to track when our subs insurance is ending. 

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using QB desktop w/enhanced payroll. After installing latest PR update today (22601), scheduled payroll will not launch.  I keep getting kicked out of the program.  Features other than payroll seem to be working fine

Why do some of my deposits record to "Customer Refund" instead of Accounts Receivable?

I can't get an account to upload transactions - it is greyed out

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My client requests we invoice them through their portal and not send an invoice through QBO. They will still pay via direct deposit into our business account which is synced with QBO. How do I show an "invoice" in QBO so I can match payments? Thanks. 

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Hello.  I am switching from QBD to QBO.  My vendors all imported as contractors.  How can I change vendors to vendors?  Thank you!

I somehow added a prefix to one invoice and it's adding that prefix to all my invoices now. I don't see how to reset it or override it either on the invoice or in the settings. Can someone help ?

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Hi, I hope someone can assist.We have integrated our system with QuickBooks Online. Every so often we would get the message as per the attached image stating that the app can only connect to one admin’s email address at a time.We would usually just click "Change Admin", but is someone able to assist as to what can cause this?There are multiple admin users loaded on their company.Each user would connect to our app with their respective quickbooks admin login. 

I need to record that fee

I’m setting up books for a small business. I want something reliable for bookkeeping, billing, payroll, and ideally cloud-based. What are the top options for 2026, and how do they compare in cost, features, and ease of use?