Other Questions

Never mind being cut off or the chat timing out. dare you step away from your PC waiting on a response and go make a cup of coffee.

I have not changed anything in my QB accounts. It won't let me finish the transaction without switching multi-currency on.

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Hi all, I was using an open invoice to log materials used so far on a long running project. I had planned to complete it before my next VAT quarter submission. The project has taken longer and so I wasn't ready to send it over. I omitted to notice its existence when submitting my last VAT submission. I would like to ideally delete the invoice and start again or at the least modify it to update before sending to the customer. However it is now locked in by the VAT submission and cannot be edited or deleted. Any ideas on a solution would be great, thanks in advance. 

Most of our clients are on QB Online. I have one legacy client on QB Pro 2020Trying to reinstall, using Licence and Product Number and I get "Incorrect Product Number" I go to Desktop support, Chat is for US, go through details with them, they say, need to speak to SA, we only do US. Give me SA link, but that is only for QB Online. I tell the US that, they say use it anyway, SA can help/redirect.I contact SA chat, they say they only do Online, and speak to US. Give me a link to US and quickly end the chat when I object. There doesnt appear to be any other support emails/contacts in SA. Very poor support!

Are there system issues currently?

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which hours can we chat?

my QuickBooks subscription has expired, i need to reactivate for only one month instead of 12 months. how do i reactivate.

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Hi all,  I load all my bank transactions in via the automated upload function and my accountants do the allocations directly from bank. However, I make the effort to scan all my invoice slips and load them into QB. However, very few of them match. How do I best go about getting this right? Hoping for some advise for someone who has gotten this to work well. DO you first need to work through them and put more data in or are there advanced search methods under expenses where you can match to a range of slips? Its not so intuitive and I cannot find good resources on this although It must be a massively common issue? Help!

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The added recon report with incorrect end balance means I can't reconcile further. What to do with this added recon report? Book keeper did the recons (last date is 2 yrs back, & I'm trying to update)

The added recon report with incorrect end balance means I can't reconcile further. What to do with this added recon report? Book keeper did the recons (last date is 2 yrs back, & I'm trying to update)

We have an invoice from our importer & there is import VAT of R 300,000.  This needs to be claimed back on our VAT return under Block 15A and should be allocated to the VAT control account.  We have tried everything possible and are currently using and out of scope tax rate but the balance is not allocated to the VAT control account on our trial balance but rather to a separate account we have called Import VAT.  How do we set up a correct code so the VAT is mapped to the VAT control account and allocated to block 15A on the VAT calculation Report. 

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asked: All of a sudden when working on QB online on my tablet and want to add values for instance in a invoice, I tap on a "box' and the keyboard appears and immediately closes again, which means I can't type anything

There are no customers just simply cash from one currency account to another currency account

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a report with detailed cost of sales per invoiced items

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Load two company profiles on one app

I am using a debit master card