QuickBooks Q&A

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QuickBooks will not connect to verify my payroll subscription. My subscription is active and renews in January. Is there something I am missing or is there an issue with the payroll subscription service?

We're trying to integrate Shopify with QBO through a third-party app called Shopify Connect. Keep getting this error message when trying to "Confirm" transactions in the Integration Transactions screen. We sell a couple bundles and are assuming this won't work, but any work-arounds would be much appreciated.

For the past several weeks, when I am searching Unpaid Bills and I filter by Vendor, it takes two attempts for the filter to work.  The first time I choose the vendor, the report still displays all unpaid bills.  I have to clear the filter and choose the vendor a second time in order for it to work.   This only happens for unpaid bills.  The filter works fine for paid bills.  Any ideas why this started happening?Thanks.

Quickbooks help is useless.  I need some help.  I pay for my subscription yet I can't disconnect my accountant because it states that my accountant pays.  Of course, there is NO way to contact QB that is easy and I can't seem to find a phone number.  AI can tell me all sort of random junk and to call tomorrow, but won't give me a number.  ANYONE?   

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Instant deposit

We do not need our employees to select a "Donor", so I would like to remove the option.  I would assume a for-profit organization calls this "Client" (but I'm not sure).

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My employees started accruing sick time as of January 1.  Today I noticed on the paychecks and pay stubs the YTD accrued sick time is wrong.  For example, one employee shows 1:38 accrued, 0:00 used, 8:53 available and YTD is 3:23.  I don't know where that YTD amount came from.  It's not correct.  How can I fix?

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Hi Team, I need some light here. I noticed some changes in my customer account wherein the payment and the deposit was posted. All I remembered was I corrected the deposit to clear the correct payment, on the day I edit the deposit, it looks good, but on the next day when I came back, the Deposit transaction appeared! Another thing is, the Open balance is zero but the total below the client's ledger showing -$2,000.00.  

We have 2 separate QBO accounts for our 2 companies: Company A and Company B. How would you record this in each company's books:Company A paid an invoice for Company B, Company B will not be reimbursing Company A for the invoice that was paid. 

We use QBO Premier and are a Construction Company.  All of our subcontractors have a PO entered for each job that lists the payment scheduled.  When we create a bill for a sub that has multiple PO's open, we get the list of these PO's on the right side, but can not figure out a way to determine what goes to what job, except to pen each one.  In Desktop, you could see the Memo, so we'd place the job name there. Any suggestions on marking the PO for a particular job so it shows up when creating a bill?  I've attached a screen shot of what it looks like.

We are unable to see the Class dropdown at the item (product/service) level, even after enabling class tracking as per QuickBooks documentation.Steps Taken:Enabled class tracking viaGear > Account and Settings > Advanced > CategoriesTurned Track classes = ONSet class tracking to “One to each row in transaction”Signed out and signed back inCleared browser cacheTried accessing QuickBooks in incognito/private modeNavigated toSetting Gear> Products and Services > Edit itemObserved Behavior:The Class dropdown does not appear on the Product/Service edit screen.No option is available to assign a class at the item level.Expected Behavior:The Class field should be visible on the Product/Service item screen for item-level class assignment, as described in the QuickBooks guide below:https://quickbooks.intuit.com/learn-support/en-uk/transactions/classes/00/1257586Please advise:Whether item-level class assignment is supported for our QuickBooks version/regionIf any additional setting

When trying to send an invoice with email in Quickbooks it gives the error 1407181443 61451 and crashes, we can resolve it by reinstalling using the Enterprise 23 installer but it keeps coming back every few days 

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QuickBooks Desktop  Pro Plus 2024I was able to log in earlier today - and then it just randomly logged me out. Now I can't get it to load. It says there is an update available but I don't have admin access. Tells me top close QB, it isn't even open! It won't. Just keeps looking like it is loading. I have restarted my computer, I don't have the tool hub and I can't load it because I can't get into QB?

I have this person set up as a manager for approving time off, but they don't get the emails to their work account. The option is greyed out in Quickbooks Time with the QB logo to the left. hovering shows "imported from quickbooks". It wouldn't make sense to change their workforce account to a company email if that's the recommended fix.

I was subscribed to Plus a couple of years ago and the subscription ended last year. It appears I had a grace period to continue using the software although I didn't know it. I thought I could simply unsubscribe and use the desktop version without any online features, but clearly I was wrong. Now I'm locked out of my account with the last backup file being created in January of this year. I'm a small business (more of a micro business) so it wouldn't take long to re-add invoices if I needed to. My question.... I subscribed to Simple Start thinking that would give me access again, but was wrong again. However, can I migrate my business to Simple Start and pick up where I left off? I'm not thrilled with losing desktop, I prefer total privacy and independence. I can't spend the $600+ annually for Plus, this would eat too much of my profits. I need a cheap option. Honestly, if I could access the desktop software long enough to back it all up, I'd import that into my 2018 desktop softw

Why isn't the "Job Title" an available column field for any employee reports?   Example: a state Department of Labor requests a report with "Job Title" and "Pay Rate." No report allows a "Job Title."  

I am using QB online for our non-profit with a gift shop.  There is a problem with the gift shop inventory assets and inventory shrinkage.  When I made the inventory adjustments it did not impact the asset accounts or the shrinkage accounts with any value.  The inventory items show a value for the sales price and cost.  The transaction report shows all the adjustments and it did change the quantity but there is no value associated with it.  If we had 10 items on the list with $1 cost and I adjusted to 5 items it should create a -$5 on the asset and increase the cost of sales by $5 but it didn't. I adjusted   The inventory shrinkage account goes to COS.  We have a COS in our chart of accounts but it doesn't show up on any report - only inventory expense.  Is this the problem?  HELP! 

I have classified ALL of my transactions through Accountant Menu - Reclassify Transactions.My Profit and Loss Unclassified report is almost clear - except for Exchange Gain or Loss which QB automatically enters, and I can't change the class for those - What can I do?My Balance Sheet by Class in the Unclassified Column is still full of transactions - Many of these transactions really have a class but somehow still show up as unclassified, and some of them are Bill Payments or Invoice payments where I don't have the option to change the class - What can I do?

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Hello, I'm new to Quickbooks Online and Quickbooks Checking. I went to mobile deposit my first vendor check, and found that there's a $10,000 limit per check. This check is for $12,500. I called Quickbooks and spent quite a long time on the phone with a great support person who researched and confirmed that I should be able to make the deposit (he even called Green Dot Bank to confirm). After we hung up, I tried again and it was again rejected for being over the limit. I'm at a loss. I looked to see if there's any way to deposit a check at a physical location, but there are no options. Has anyone else dealt with this issue? Thanks!!