QuickBooks Q&A

Help! I just logged in to QB online, and the page it takes me to when I log in has completely changed. All the bookmarks that were on the left side of my screen are completely gone. How can I get it back to the way it was?!?

Quickbooks online: Bank transaction matching for PayPal bank fails with this error message: "Unexpected Internal Error. (-30000)". The screen even started to flicker for a while. The bank transactions for review did find the correct matches. The error happens when I click the "Match" action. I have cleared browser cache, used other browser, used anonymous browser window, but each time this error occurs.

How can I get access to edit my account and settings tab do i need permission from my administrator?

Como me informaron que el plazo es de hasta 5 días hábiles, ¿podrían confirmar si todavía está dentro del plazo y si el depósito será liberado hoy?

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I used the moneythumb, but I am still having issues import it in the system. It is still not allowing me to select my bank; it always want to create a new bank account.  I trying to import January-March statements, because I think that is why it is showing my balance off.  Can I do it manually if I can not get the import to work? how do I go by doing that?

I received an email from a Security Company telling me I need to be PCI compliant due to a Law from 2006.  Is this a scam?  I do not handle any credit card transactions with clients.  My only credit card business is by E-Invoice through Intuit Quickbooks online merchant account.  I don't ever receive any customer card number and my website is for information only and customers can't order through my site.  Do I need to be PCI compliant. Jim. (BBPC2)

Does quickbooks send reminder emails or do I send them out?

So P&L is showing a balance for unapplied cash payment.  All transactions go to undeposited funds . There is zero balance in undeposited funds. The invoice and the bank accounts all line up.  Run a report for unapplied cash, and the report comes back with zero.  From the P&L, when clicking on that line item, it gives a breakdown it seems as though they are all pertaining to invoices with multiple payments. 

I submit payroll. Then instead of direct deposit and few checks everyone gets a check. Why? How can I fix this?

When it crashes, everything freezes. I have to close the webpage and start over.

It would be nice to show the payee, category, or whether it was uncategorized.

In checking payroll numbers for Form 941 for the 3rd quarter 2025 I found an error on line 2 of the 941, QuickBooks is adding pre-tax cafeteria plan health insurance (Premium Only Sec 125 plan) reimbursements to taxable wages. I have been using QuickBooks for payroll for 25 years and this is the first time I've had this problem. Is anyone else having this problem?

Hi everyone, I’m a brand new business owner with no QB experience. I recently started my single member LLC and will file as an S Corp. I’m working w a CPA for guidance, but when asked which QB version is best I was told “any of them”. I don’t plan on having employees, that many expenses, nor many transactions/cash movement. It’s a simple setup for me in terms of business. I do want to have a payroll system established as I’d like to do this myself if possible versus going to an outside vendor like Gusto/ADP etc. Would anyone have any suggestions on a good starting point for me?!

I run four companies with QuickBooks Online (QBO), three of which are very active. In Fall 2024, I created a new company, assuming the fees would match my existing accounts under the same QBO service level. Unfortunately, I was wrong. Upon receiving a $200,000 ACH payment via invoice, I discovered that for businesses started after September 2023, QBO charges a 1% processing fee with NO CAP—meaning I paid over $2,000 for a simple ACH transaction my bank would have processed for as little as $1. After escalating my complaint three times, QBO’s response was simply to "read the terms and conditions." I admittedly missed this policy, but I never expected QBO to charge different fees based on a company's start date or demand such an outrageous cut of my transactions. After 2 hours and 45 minutes on the phone, I was told I could get the fees refunded if I issued an eCheck refund and had my customer pay me outside QBO. That seemed like a solution—until I learned that QBO would c

I have quick books set to back up automatically at 4:25pm eastern standard time everyday, which it does and get a backup successful.  Every morning when I open my emails at 8:00 am eastern standard time I have a failed back up email.  The problem is that for example today is 10/13/25 i opened my email at 8:00 am and it says i have a failed backup on 10/13/2025 at 2:51pm (which hasn't happened yet).  the time is the same everyday.

Our annual QB credit card processing fees are way too high. We would like the fee to be added to the QB payments page when the customer pays via credit or debit card. Two years ago, QB said it's not possible. HOPING it can now do it??  When the client goes to the credit/debit card payment page, there should be a little box confirming the addition of QB's processing fee.  (We do NOT want to raise our prices. We just need to offset the processing fees QB is charging us.)  If QB can't do it, is anyone using an outside vendor for payments that allows the processing fee to be passed on to the customer? Thanks in advance.

I have their routing number and account number to their HSA but how do I sent the funds to their account after deducting from their paychecks?

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Missing 3 months of transactions

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it was a credit card transaction its been a week and the payment has been received and all

it was a credit card transaction its been a week and the payment has been received and all

have overtime 1.5 pay set up and assigned but payroll did not include in paycheck