QuickBooks Q&A

Is the Open bank feed the same as data sharing, as I have had multiple emails telling me I am data sharing with Intuit 

I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).  It says not fixable by Rebuild.  It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it.  However I cannot figure out how to find the Customer ID to complete the task to see if it works.   Does anyone know how to find the Customer ID?  Will this even fix the problem?  And if not, how does it get fixed? Thanks!Tinael_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1176. prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Re

My client has Workforce Payroll. They are enrolled into automated taxes and payments. I just reviewed the 2026 Q2 941 and was shocked to see a “balance due” on the 941. I confirmed that Intuit drafted all tax deposits from my client’s bank account for the entire quarter and the reporting in QBO shows that the funds were paid to the IRS. I called support and they tried to re-generate the 941 but with no success. We discovered that the 941 payment total did not include the last tax deposit that was made for the quarter. As such, it was clearly a QBO system error that didn’t calculate the correct payment amount on the 941. There was no follow-up as to why this happened and I just found out it happened to another client. And since our subscription doesn’t include amendments, I was told I would need to file the amendment myself. My questions are: 1) why would Intuit not research/fix/communicate an error that impacts filings with the federal government? 2) when it is clear that the system fa

got a determination from the tax notice resolution department on an IRS penalty but I disagree and want to discuss my determination- I don't think they had all the information when they made their decision

mobile check deposit

My QuickBooks Checking account is active and in good standing. I don't get an app error message when trying to use mobile check deposit — instead, when I called support, an agent verbally told me the account is "not eligible." No specific reason was given, and no path to resolve it was offered.I've now spent significant time on the phone (1.5+ hours, transferred through 5 different agents) and no one has been able to tell me what's actually causing the ineligible status or what I need to do to fix it. This is blocking me from depositing a paper check from a client.Can a moderator or QuickBooks staff member please look into the backend eligibility status on my account and let me know the specific reason and how to resolve it?

I have just installed QB 2020 and while restoring my Company File I was asked for a a User Name and password.  User Name was Admin so I left it as is, I made a password and logged out and when I tried to log in again I had a continuing error on my password.  My password is correct the problem is it is showing a User Name other that Admin so how do I change that.  Usually there is a link for forgot my User Name, there is not.  How can I get in?Thanks 

I am using QB Premier. If I create a Sales Order for parts x, y, and z. Those parts then need to be ordered from channel partner vendor so, from the sales order, I select "create purchase order" which will carry through the parts(or items) and quantity from the sales order to produce a purchase order that will go to the vendors. It also carries through the "customer" from the sales order which is paired with each item on the Purchase order. When I receive the parts from the vendor with an invoice and create the bill for that PO, all items from that PO have the "billable" box checked. I do not want this box checked. These are not billable to the customer except by the invoice created from the Sales Order. I have "unchecked" the preference to "mark all expenses as billable" but it appears that, because there is a customer paired with the item on the bill, that preference does not apply and the billable box is automatically checked! I spend a lot of time unchecking those bo

The bank feeds for my BOA checking account stopped downloading. I refresh and it says completed but no new transactions are populated. However They work for the CC credit card accounts but not for the checking. I also tried to create a new QBO Desktop account and link to the checking account and in the new file the transactions are downloading. Is this a bank or QBO filed issue? How can I solve this issue?

I've got a handful of clients who's autopay is failing, but we can't figure out how to update the payment on file. What do I tell them?

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Hi,We are preparing for an external audit, and I've realized we need a SOC 1 Type 2 report (also known as SSAE 18 or ISAE 3402) for QuickBooks Online as part of our financial statement audit.Could you let me know:Do you provide a SOC 1 Type 2 report (not SOC 2)? What period does the most recent report cover? How can we obtain it (e.g., under NDA)? If a SOC 1 report is not available, what other compliance documentation can you provide instead?Thanks!

I cannot login to one of my companies. Getting an error message

HiMy accountant needs to see all my expenses by category ie Advertising / Rent / Postage etc - I have all these categories set up in Quickbooks, but can't work out how to save each one out as a separate Excel file. Any help much appreciated.BestFrances

Hi,I first go to Vendors, I choose the vendor I want, and when I have all the bills of a determined vendor, It’s impossible to know what bill is related to a “customer/project” (information that is shown in a column within each bill).Is there any report of list I can have both concepts related (bills and customer/project)?Thanks in advance!

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Hello! We’re using QB Pro Plus 2024 desktop, and about a week ago I noticed 2 entries that I did not enter. One was from March 2023 that shows an open balance on our aging summary, and one was from July 2025 showing a small open balance on FUTA in the payroll liabilities window. I checked the Audit Trail and the last update to the 2023 entry was from June 2023 “to account for statement charges”, no activity after that whatsoever. July 2025 outstanding FUTA balance, as of this morning, has vanished without any action on my part. Is there a glitch with the program? Is my QB being hacked? I’m not sure what’s happening or why, or what else might happen if we can’t figure out how to fix it! Thank you

I keep getting this failure: Version:PHP QuickBooks SOAP Server v2.0 at /qbwc.phpMessage:Application requested to abortDescription:Error connecting to QuickBooks. Error message received from QuickBooks was <Could not start QuickBooks.>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

My client had accidentally voided an invoice. Can we turn it back or do we need to recreate it? Because the data inside disappeared. 

exporting data to QB Enterprise Desktop, reconciliation starts at last month but has no history of previous reconciliations.  How do I export this date?

In QB Online, is there a way to create a custom report for an AR Aging Detail Report, that breaks down what is owed by product/service? Trying to track aging retention separately, which we have broken out into a separate current asset account which is the standard workaround for tracking customer retention. I know we could run a separate balance sheet, but we’d really like to see retention aging in the same report even if there’s a custom report or excel integration workaround.

We do a lot of booths at events and receive payments for goods through PayPal. I have my PayPal transactions set up to come through the PayPal feed. I have an instance where I have an invoice that I created for a customer where I need to use some of these payments from a booth and apply them to that invoice. Is this possible?

At some point in May 2020, I ran a verify that told me I had an error and had Uncategorized Income and Uncategorized Expense in an entry in 2017.  I found the entry and deleted the 2-line entries but when I closed and reopened QB--they came back.  My issue is that I don't have any Uncategorized Income and Expense entries.  I never download any banking transactions into my QB....so how did this happen and how do I fix it.  It doesn't affect my totals on my financials because it created a debit and credit entry that simply offset each other, but I want to get it out of there.  I ran a Rebuild, but it didn't correct the problem.  But, my Verify runs each day don't catch it any more...so what do I do?

Not really sure which category this falls under. Total noob here with QB online. Trying to file my taxes and I notice under my P&L report that some of my income transactions are categorized under "Uncategorized Income" instead of the "Service/Fee" category like the rest. I never really used invoices previously but started encountering this problem once I started using them and I can't figure out how to change them over. Usually I can just find it in my banking and undo it to put in the right category but I guess because these are invoices I matched, the transactions aren't showing up in my banking under Categorized. How do I get these categorized correctly under "Service/Fee"?

I’ve been trying for 20 minutes to get into my QB Accountant online page to work.  I put in my password, select my company and it just thinks. Cleared history, tried Microsoft edge, Google and Brave browsers, same issue… It thinks once it’s into the online system.  It’s accepting my password, just not doing anything but timing out, no outages reported.  Any ideas on how to even report an outage if you can’t get to your account page?