QuickBooks Q&A

I’ve been trying for 20 minutes to get into my QB Accountant online page to work.  I put in my password, select my company and it just thinks. Cleared history, tried Microsoft edge, Google and Brave browsers, same issue… It thinks once it’s into the online system.  It’s accepting my password, just not doing anything but timing out, no outages reported.  Any ideas on how to even report an outage if you can’t get to your account page?

someone please help me change my legal name in quickbooks, i have been on hold for 30 minutes  (Title has been edited by moderator for clarity) 

We pay some employees a monthly bonus check and Intuit is charging us for each check, not each employee.  Is anyone else having this issue?  I've been on the chat and the phone and none of their "experts" seem to know how to resolve this.  The invoices also do not specify which period the fee is for.  For being accounting software, their invoices are badly lacking necessary detail.

We are general contractors.  In order to invoice a customer for a construction draw, we need to know all the current expenses and income for a specific customer (job).  (We have the “jobs” under customers and subcustomers not projects.)  We have tried the Profit and Loss Detail by Customer report but this takes materials (cost of goods sold) and does all the fancy accounting stuff and applies invoices to them.   We just want a simple report that will show a list of current expenses (materials, subcontractors, etc.) and any payments that the customer has made.  We would not be using it for tax purposes, just simply to see the status of a job at a specific time.  It could be like a check register, listed chronologically, and a running balance on the side.  Or it could be similar to the profit loss statement but without the cost of goods stuff going on.  We have also tried the Troansaction List by Customer but it also splits the cost of goods sold up.  Might be doing something wrong.  Any

Can anyone guide me on how to add a new employee's contribution. A screen shot would be great since this old lady sometimes missread things. 

Is there anything I need to check to make sure this doesn’t happen again? Several of my clients emailed to say they hadn’t received my invoic.

I recently sold my business and have 2 business accounts on my QB 2019 desktop version on my old office computer/server. I need to move the company files to my home computer. I downloaded QB 2019 desktop onto my home computer, created a QB backup for both companies, and am able to access my newer company (started in 2020) but not my other (started in 2002). It states “unrecoverable error”. I have read other threads and have tried the options suggested without success. I have been having a problem with the backup file based on the fact that my accountant has not been able to open it on his end for the past 2 tax years, so we have been sending him the specific reports he needs as opposed to him being able to access the company via the .qbb file. His IT people have tried to figure out the issue without success. Any suggestions? I am trying to avoid buying the online version due to the high monthly subscription fees, especially since I will be using QB very minimally moving forward.Thank y

cannot open my files...says check to be sure not opened by another (it's not) or that it is "read only (it's not). The windows error was “this file exists”

I purchased a new computer and when I downloaded Quick Books, restored my company file from a backup. Now, when I go to my invoices and click on the attachment that was there, I get a message that says specific file not found. How do I find that file on my old computer and bring it to my new one? I do not have an online account. 

I first saved it to USD, and it worked. But after editing multi currency, and saving it, it automatically returned to my home currency

Bulk posting of bank transactions incorrectly requires tax rates. Individual posting works without tax. This appears to be a bug.

I have an accrual basis balance sheet with an approximate $30,000 balance.  When we switch to show the balance sheet in “cash basis” it has a small negative balance.  Here is the main issue:  I went to write off some bad debts and when I do…..it increases the negative AR balance on the cash basis.  I am stumped on why it is doing this.  

When using QuickBooks Desktop Enhanced payroll (for accountants), QB is rounding all of my federal withholding amounts to the nearest dollar. So for instance instead of being $53.68 it is $54. This happens for every check in the impacted files. Not all client files are impacted by this issue. What would cause it to round. It’s not a huge deal just really annoying.  I’ve done updates, repaired the file, and the item is set-up correctly. I’ve also had this problem in a brand new file. Nothing works to fix this.

Can i subscribe to the Payroll even if i already have a QBO company or is it a separate entity? 

Is there a way to know if another user has edited or deleted a transaction? Using QBO. Thank you!! 

I'm having trouble making QBO accountants account, can anyone guide me through? Also a screenshot would be much helpful. Thank you!! 

In my excluded tab, i keep deleting a bank transaction but it keeps coming back in the excluded tab, i click delete many times already and nothing happened. 

I use the Customer Type field to group customer accounts that should have contracted pricing applied to invoices.  It is much easier to manage this by simply adding a customer to the appropriate Customer Type as opposed to manually adding them to all appropriate price rules (which would be error prone and time consuming).  When I setup a price rule, I specify in the Customer field at the top which customer type the price rule pertains to, and the customer list below automatically populates.  Now, when I create an invoice for one of the listed customers, the unit price drop down will show the price rules that can be applied.  This used to work, but not anymore.  Even after re-creating the price rule, I do not see the price rule on the invoice screen when adjusting the unit price for an item.  One workaround is that instead of specifying the set of customers that the rule applies to by customer type, selecting them individually instead ends up working and th

Received notice from NJ to update banking information/ACH for remitting NJ withholding tax.

Hello,I already have a QuickBooks Online Accountant firm. However, I cannot access the Intuit Accountant Suite (IAS).When I open the IAS homepage, it redirects to /app/firm/onboarding and shows "We're sorry, we can't find the page you requested."I cannot create a new firm because the system says I already have one. Could someone please check my account provisioning and advise whether my firm can be migrated to IAS or repaired?As am using from Pakistan, Is it any area restriction??

I want to link purchases through my account on Venn to auto populate in quick books.

  I have not started running my business yet, I'm just setting up a few things in QBO.One of these things was importing the Customer and vendor Excel files that I needed. I was able to successfully import and make needed modification for the Customers file.But for the Vendors, I ran into an issue where QBO hung up and after 30min, I just refreshed it.But there are some entries missing and some entries are not quite right.All I want to do is to permanently delete all the vendor entries that were somehow added into my account during the improper attempt. And then retry with a cleaner version of the vendor Excel file.I don't want to make these existing Vendor entries inactive - I actually want to delete them completely and start over. How can I do this ?

i cancelled my subscription about a month ago and was told i can get a hold of old invoices and account info for a year. now i cant see nothing?

Will quickbooks continue to renew quickbooks 2024 annual subscription past 2027? Not Enterprise. I know Enterprise isn’t going anywhere right now.  I am concerned for those clients who purchased Desktop 2024 before it was no longer available and pay a yearly subscription.  Next year is the 3 year mark on that software which is when a version is usually retired.  We are trying to put a plan in place for our clients if it’s going away.  We also use Enhanced Payroll for Accountant’s to prepare quarterly payroll returns for a lot of clients. We can transfer all of those clients to Enterprise but I want to make sure that our annual subscription for the payroll is not being discontinued any time soon.  Thanks!

Do you have what you need to verify bank