QuickBooks Q&A (US)

I entered a Job to my Customer List but it doesn't show...if I do a search the job appears and when I double-click on it the Customer List opens but the Job is not there. Where is it or is there a flaw in the software??To eventually add the new job, I had to rename a new one as a prompt comes up saying the job already exists... see attached screen capture.No clue what's going on...----------Also, I entered another job to a customer but it created a New Customer not adding the job to the customer selected. That's another question if it happens again...Thanks in advance for anyone's help.

Apparently this is a known issue with the software—no matter what I do or how many times I reset the bank connections, my transactions will not import into the software. In order to close my books for FY2025, I had to manually add the last 6 weeks of transactions. There are so few features with solopreneur that it seems crazy this main one is not working and there has been no progress. I have been told someone from software development will reach out for the last 6 weeks and have not received any further communications. I don't want to move my bookkeeping platform but I'm not sure how much longer is reasonable to wait? I feel like I'm being scammed.

Has anyone else had an issue with getting QBO to pay your PFML with automated taxes? I've got QB setup as the third party agent in the unemployment portal, which is the same portal used for PFML but I get an error in my automated taxes saying add QB as a third party agent. I've worked with chat for over an hour, and spent an hour and a half on the line with someone last Friday. Was told the issue should be resolved, and to check Monday. It's still an issue. Currently on hold trying to talk with someone again. Pretty sure I'm lost in the phone system though, been on hold for 10 minutes after my call was 'transferred.' Ugh, frustrated. 

there is an extra line item in my Income Statement labelled  " * Cost of Goods Sold."Why does this occur and how do I fix it.

The OSHA 300A log instructions from the Dept of Labor require that we add the total number of employees in EACH pay period.  We pay weekly so that is 52 pay periods.  Is there a way to do this easily, i.e. not have to do it 52 times?

quickbooks added the advance and deleted my 2025 self employed account. how do I get it back?

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Quicken shows state payroll tax and forms due in 4 days. When I attempt to pay, I get a message that says, "Oops! Something went wrong".

Hello QuickBooks users, and thanks for joining us. We want to ensure you feel confident and prepared to start this new year with success. This guide breaks down what payroll taxes are, who pays them, and to make sure that you stay compliant.  This guide focuses specifically on QuickBooks Online. To help you manage everything, we've broken down the key requirements for a smooth start to the new year. What are payroll taxes?  Both employees and employers pay payroll taxes, which fund social insurance programs like Social Security, Medicare, and Unemployment Insurance. Accurate withholding, depositing, and reporting of these taxes to the IRS are crucial. In contrast, only employees pay income taxes. Payroll Taxes: Paid by both employees and employers. Fund social insurance programs, such as Social Security, Medicare, and Unemployment Insurance. Require precise withholding, depositing, and reporting to the IRS. Income Taxes: Paid only by employees. Are progressive, meaning th

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When I try to post my response, a red error message comes up that says 'Authentication Failed'. I also received an email about the fact that someone had replied to my question in the community group. It is from a 'do not reply' email.

I am past the 90 day migration period for my QB online account. Can I move my QB desktop to a QB online trial account and then later move that file to my existing online account?

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37.50 / month now 75?

My QuickBooks account is closed but I need my funds that are in envelopes

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QB runs report but doesn't allow me to print it out for my cpa.

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I enter invoices and enter the payment as a CC Bill Payment on the date I perform it. The transaction in the bank portal has the date I perform the transaction. The import into QBO has the date prior. Matching to the CC Bill Payment transaction causes QBO to post to an odd account because the payment hadn't technically been made yet. I'd rather the dates come in properly than accepting them then manually updating the transaction date.

When I click on "Schedule payment" for a vendor in Quickbooks, the screen shows "QuickBooks Bill Pay isn’t available for your business. This may change in future, but right now you're not eligible to use Bill pay". How resolve this.

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Quickbooks Online is showing tax forms for Utah, although I am only operating in Colorado. How can I remove the Utah tax forms from my payroll actions? (I was in Utah 7 years ago, when I was using Quickbooks Desktop. I switched to Quickbooks Online in August 2025.)

All my employees are on Direct Deposit. I had an employee enter her bank info incorrectly and her paycheck disappeared into the ether. QB took it out but it never entered into her account but also said it would take them TEN days to put it back in. So I called MY bank and put a stop payment on it and I canceled the payment with QB. WELLL...they still show a hold on my payroll account saying that there is an "unpaid balance". Buloney! Now I can't run payroll for Direct Deposit. I text chatted with a rep last week who assured me that the payroll hold would be off by 1/22...well, it's not. AND of course, I can't reach anyone on Sunday afternoon (when I usually run payroll). So NOW WHAT??? This is the 3rd f**k up with QB and I'm so tempted to go to a different payroll service. Anyone have any suggestions???? Why do they still have a hold???