QuickBooks Q&A (US)

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I am having problems logging into the Community forum. Specifically, every time I leave the page I get logged out. In order to log in again, I have to go to "Settings" and delete Intuit cookies. Every time. I've added Intuit to the trusted sites list, the browser is updated (Chrome) and it's set to accept 3rd party cookies.  I use QuickBooks Online and don't have a problem logging into that. The Community can be a very helpful forum but it's becoming very tedious to have to delete cookies every single time I want to log in. And I really don't want to have to use it in incognito mode. Why is this happening?

How do you get the old layout back?

We have QBO Advanced, and we are not getting daily backups. We get one, sometimes two backups a month, sometimes none. How can I find out why we are not getting daily backups?  I tried support, the person took 10 minutes just to look up what a backup was, then another 10 minutes (I'm NOT kidding... it was literally a 20 minute call) to tell me backups were already enabled so we're fine... But I'm still not getting daily backups. How do I solve this?

So I'm in our bank transactions trying to match & categorize. There have been times checks & direct deposits for payroll have been returned due to NSF. What happens is money then gets deposited, they retry the payment & it goes through some days later. So I'm not actually sure the proper way to record these? I'm going to attach screenshots of what they look like in QBO banking transactions. In these examples they are payroll checks. They end up going through, I'm just not sure how to record them properly? Do I just exclude the others & record the transactions that cleared? Also why aren't they matching? Normally I just match the payroll checks to the bank feed. I haven't dealt with a lot of things I've had to deal with at this company so there are things I'm running into that I'm unsure about. Also QB has changed so much for the worse. It used to be a good platform but I find it very frustrating to use now. 

Hello  I use Lawn Buddy as my CRM they link with Stripe and if clients decides to pay through a link they would have to pay a percentage (fees passed to client). However when it comes through onto quickbooks under the client it shows as the client didnt pay the full amount The amount that come through come for multiple invoices at once so I'm unable to match individually. I've seen questions here what to do when you are the one paying the fees but nothing when the fees are paid by the client eg the invoice for the client was $59 but because the client decided to pay through stripe and they pay for the fee, on Quickbooks it comes through as they were supposed to pay $61.01 so now I have extra amount linked to client How do record this in QB

The invoices Monthly Maintenance Statements to shareholders in a residential co-op building. The itemized description fields and amounts will need to be edited depending on the unit.

How do I Process a final paycheck without the employee being notified?

Has anyone used desktop cloud hosting other than Right Networks?  Any thoughts on pricing?Thanks.

Hello,  I have a bank deposit showing inside of Quickbooks but it does not show each individual transaction. It's a combination of multiple deposits but I can't figure exactly which ones. I've tried adding up the credits around that date from the Bank Register but they don't match up exactly. The deposit was made on a Monday so I'm guessing there are a few days of transactions all batched into that one. Anyone run into this and/or know how to resolve this?  Thank you!Mark

I think Quickbooks Online provides the ability to pay electronically (without a check) up to a certain limited number of transactions a month.

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I recently started working for a person who is the owner of a small business. Our checking account has never been reconciled (the account opened in 2015.)  The bank account is using bank feeds through QuickBooks Online so the beginning balance on the most recent statement matches the balance in QB. The ending balance is off by almost $800k. There are categories set up and those all seem to be correct and matched. There are about 4500 "pending" transactions.  I started posting them and have gone back about 3 years. Do I need to post all of them? I've been reconciling accounts for a long time but am at a loss as to where to begin with this one. 

is there a way to show already billed amounts on a progressive invoice?

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Customer trying to accept recurring payment and system is not allowing them to complete the process.

  Want to get the most out of your payroll solution? We've got you covered. In this episode of the Answer Room, we’re walking through everything you need to know to get started with QuickBooks Online Payroll. We’ll cover key topics like launching your account, making sure your payroll taxes are paid and filed correctly, and running both scheduled and unscheduled payroll so you can pay your team with confidence. Watch the video below to learn more.  

I have selected Federal Unemployment on an employee's payroll information when our company does not do that. I have already paid the employee and ran it through quickbooks and now it shows that i have to pay the 940 Tax. I am wanting to fix that to where i don't have to pay the tax and repay the employee what is owed. 

Past the already 7-10 day hold for it being first transaction. Just stupid to wait till after the first hold to let people know there is more info need. Adding another hold.

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I'm interested in how other people set up Quick books Payroll when support is so horrible.  I paid for Premium which says 24/7 support but when I click "Help" and put "Talk to Human" in the chatbot box, it tells me no one is available Sunday night.   Now I have to wait until Tuesday to talk to someone because I don't have two hours to talk to someone on Monday to figure this out.  Except for someone in a department called "Customer Success", which I cannot find again, I have had really bad support.  Even the "experts" have to look up my question to give me an answer.  I can't believe I spent $1700 on a product with such poor set-up support.  I think this tool will eventually save me time (and maybe money) but getting someone I can understand and who is knowledgeable, to work with me is impossible.  How is everyone else doing this?  I have heard from others who are having support problems too, but is there a better way than going through the

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Hello, I am a DEV from V-Technologies (StarShip). Our customer who is going to on board meets a problem. When they try to access QBE from our product (using SDK), it will prompt a window like this, seems to installed something but failed: and here is the detailed description from our support: Current State: Whenever a user logs into starship from any location the popup comes on the server and prevents starship from returning any records until the cancel is clicked on the error(typically has be done twice as the error will pop up again after the first time). Once the error is dismissed then the user can connect and continue with shipping. Users are connecting to starship online from local computers but the source connector is on the server. Is there something wrong the installation? Could you give me some advice to research this? Thank you in advance!

I'm trying to access my self-emplyed account online through my laptop and it stays on ""we're fetching your data" forever - can't access it. it works on my phone tho - tried downloading the mac app, and can't find my "company"