Transactions

I am a property photographer. When I invoice a client I list all the properties I have done for them in an invoice in the description box. However when I select the service I want to add to each property, say a 2 bedroom house, it keeps clearing the description. How can I select a service without clearing the description? It's making the invoice process impossible. I can't select a service first as I can't see what property it is for. Thanks

the 3 columns are date, Description and Amount

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Hi. I have been using QuickBooks Self Employed since last June. I have enjoyed using the email receipt feature. However just lately I am having problems with it. I have spent a huge amount of time on the chat feature and I am no further forward. I thought I would ask for help here as a last resort. When I forward an email with an attached receipt is highly likely to be put into further action required section. The supplier date and amount boxes are all empty and the uploaded PDF is empty apart from a pair of brackets []  Just occasionally an email receipt will be recognised and correctly filed by QuickBooks.  Online chat have reset my receipts email forwarding. I have tried logging in and out of the app and the desktop. I have reinstalled the app and reset phone. I have tried viewing QuickBooks through a private browser window. All to no avail. Any advice would be gratefully received.   Thank you Paul

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Yet again the mobile app version has broken. This is like the 5th time since using this service when all my transactions break and I have to review over 910. On my desktop it's showing 20+ transactions that need review but when I go and check on the un-reviewed section there is nothing there.It's really not that difficult to make a working service is it for the amount we pay.Some suggestions on how to fix would be appreciated.Thanks

I created couple custom fields, made them inactive. Then I created 2 which I want to use on invoices and credit memo's, one is Booking refWhen I tried to get these field id I can'tI am using php SDK (newest version)and when I use getCompanyPreferences();method I do not see in payload this field, however I see the first 3 fields which are INACTIVE  How can I get list of active fields so I can get their ids?  Beside when I use quickbook online and I create invoice with this field - it is visible online only and when I pull data for this invoice via api - CustomField property is empty

We forward all bills and receipts to QBO using the email forwarding feature, then I review them once or twice a week. However, the pre-sets don’t seem to work. Even though I’ve set default expense categories and payment terms for each supplier, I still have to manually update these on every bill or receipt, which is time-consuming when handling 50+ entries. Shouldn't selecting a supplier automatically apply their saved defaults?

I have QuickBooks Sole Trader

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In January 2024, I reported a simple bug with the iOS / iPhone app.In the invoices list screen (on the iOS app) invoices show as “NOT SENT”, when they should show as “SENT” (as they had been sent).Each individual invoice shows the correct status. It is just the invoice list where the wrong status is being shown. The cloud / web app at qbo.intuit.com shows the correct status everywhere, so it’s just the iOS app that’s wrong.In June 2024, I received an update from Quickbooks support saying… The engineering team have now completed their investigation and have advised at this time that the resolution to the behaviour you are experiencing will need to be treated as and included in an enhancement project. We do not have a time frame available for enhancement projects but please rest assured that this will be prioritised against ongoing work.It’s now June 2025, and the bug remains, hence my question. How many years do I have to wait for this bug to be fixed in the iOS app?

Since the new layout changes, I can no longer attach files to credit notes. The upload box is missing from the page. All I can do is select an existing upload.  If i go to settings > attachments like the help page says, there is no option to upload a file. The same if I go to the supplier > suppliers details. All I can do is select an existing upload, not upload a new file. 

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We have had a number of complaints from customers that when they use the card payment portal in QB via PayPal for our services, the transaction is being dealt with by their bank/card issuer as a 'Cash Advance' rather than a service payment.  One customer was told that its because of our 'Merchant Code' and another because it was "the way we set up credit card payments" (Obviously we have not setup anything its all done through QB). Anyone had this? Any ideas on how to resolve it ?

Error 480, reported a few times now.

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I have a problem setting up my accounts for the first time in quickbooks. I know I have chosen the wrong account to balance  the balance sheet (retained earnings) and need help to fix the 6 transactions that are causing me the problem. The amounts in the table below are correct however I know that I should not be using retained earnings to balance the sheet - what should I be using to set up journal entries for tax provision, year end debtors  and accountants fees? My retained earnings account is out by £1,703.86 due to these transactions.  April, 2024-March, 2025Transaction dateTransaction typeNo.NameLine descriptionFull nameItem split accountAmountBalance Retained profit balance forward account(6)        Beginning Balance–––––– 95,569.4808/04/2024 Journal Entry 5 ––Retained profit balance forward account –-2,799.00 92,770.48 09/09/2024 Journal Entry 6 –Removing accountan

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Adding bank details