QuickBooks Q&A

Hi, should a vendor's credit be recorded to an Income or to an Expense account?

I invoice everything in quickbooks and the customer chooses how to pay. Security Metrics says I’m not compliant, but quickbooks reps says I do not have to be, and that I wouldn’t be penalized. But Security Metric says the reps are wrong. So who do I believe?

Dear QuickBooks Support, I wanted to provide some feedback regarding the messaging displayed to clients when they view their invoices—specifically, the message prominently centered on the page that reads: “Looking for a way to pay? We can let Company LLC know you’re not sure how.” with clickable buttons of "Yes, let them know" or "No thanks" As a business owner, I find this phrasing to be off-putting and undermining to the professional relationship we maintain with our clients. It suggests that our billing processes might be unclear or difficult to navigate and all to promote payments with QBO.   I would greatly appreciate it if you could provide an option to either turn off this message or modify it to better suit our communication style. This would allow us to maintain a professional and tailored approach to our client interactions. Yes I can switch to PDF attached invoices and have, but have no visibility on whether the invoice is viewed or not. Th

No text available

No text available

My QBO app for my Surface Pro 11 running Windows 11 is no longer loading. I uninstalled the app and reinstalled it and it is still doing the same thing. When trying to open it, it will give the loading screen, move along, but then never actually open. I have to open the Task Manager and close it out. I can still access QBO via the web browser, but I much prefer the app. I don't know if this is a new error that anyone else is experiencing, but it's been two days now and no change.Any suggestions besides the turn it off and on again that I already have done? Thank you.

Estimates started inserting customer hierarchy above the billing address. When editing it isn't shown, but when printing or saving a PDF it suddenly appears.

I already pay for my online access and have no need for upgraded features.  This is very distracting and affecting my focus.  I have ADHD (a neurological disability) and only need to see the features I have a subscription to and reduce the popups etc.  I am a small business and do not need all the features.  What is the point of paying a monthly fee if all I see are advertisements for other QB products.  I need to eliminate this or will need to move my business to a different platform for my needs. Please advise.  

print transactions entries

I need to close the joke of a bank quickbooks own and transfer my credit card payments to my primary business account.   

Over the past two days, we discovered that when customers make a payment, the option “Allow business to charge this payment method for future transactions” is preselected. As a result, many customers complete the payment without noticing this selection. Consequently, when we create a new invoice afterward, instead of seeing the options “Save and close” and “Review and Send,” the system automatically proceeds to confirm and process the payment.We would like to request that this preselected option be removed and the settings restored to the previous format, where we have the options to “Save and close” and “Review and Send”.

there is no way to look up or search old invoices

how to allow quick books use on a second computer

Also, is a QB Desktop Manufacturing or Accountant version still available?

No text available

I cancelled quick book in October. No one received w2s and 1099 for filing. I called quickbook and they literally said because  i cancelled i dont get them. Is this true? How do i make them or help my employees?

invoice # 1234 for service date 01/20/2026 for $100. paid $50,. Invoice #1234 for service date 01/27/2026 for $75.00, paid $10.

No text available

No text available

My vendor creates contract pricing based on my customer. This means one item number could have multiple costs based on who I am selling it to. Is there some way to accommodate this in QuickBooks Enterprise Desktop?

The past several weeks I've noticed multiple discrepancies in how QBO is reporting Inventory Quantity. For instance, when I view a particular product in the PRODUCTS/SERVICES view, the quantity is (correctly) listed as 0. But when I use the INVENTORY SUMMARY report (with today's date), a different (incorrect) quantity for the same product is displayed (QTY = -2) These errors are dangerous, since we use these Inventory Reports to determine how much product needs to be ordered from the applicable vendor. These QBO errors are causing us to lose money by ordering too much of a product we don't need.   I've attached two screen shots of the PRODUCT/SERVICES view and the INVENTORY SUMMARY Report for a product with this name in our QBO System:     ** NuLeaf - Gummy - CBD - 450mg -Strawberry We first noticed these errors a few weeks ago. They don't happen with every product, so we haven't identified why it happens with some products and not

Hi all,Why is my 1099-NEC stuck on "accepted" and not "submitted"? I made a correction to the display name, but I did it on Jan 28th. It has been 2 weeks, and I haven't gotten any confirmation that it has been submitted.Thanks for any advice you can give me.

On my invoice home page there used to be a search button for - amount, name, etc. That is gone. Is there a way to search for a past client's invoice that Im missing?

When we create a label in the new Shipping Manager using FedEx Overnight (First, Priority, or Standard), the delivery date shown on the label is two days later—and the shipment actually ends up arriving two days later as well. This issue never happened with the old Shipping Manager. Also, when we create the label directly on the FedEx website, it generates a label with next-day delivery as expected. Could you please fix this as soon as possible?