QuickBooks Q&A

No text available

Hello! We use the expenses email address to forward contractor invoices and reimbursement request forms. It works well with contractor invoices but not with the reimbursement forms (both contain the same info). We keep getting this error (see attached), any ideas how to solve this? Forwarding to the expense email address works very well for our workflows. As far as I can see we follow all requirements for QB to process the file.  Thanks in advance!

Hello - We have about 200 reports in our memorized report list and I believe that we can probably remove at least half of them.  How can I run a report that will show this list and the last time the report was generated?  Thanks.  

No text available

Hi - We use a 3rd party payroll company but have always had the ability to enter an employee's social security number and date of birth in the Employee set up section in Quickbooks Online. We just went to set up some new employees and when we go into the employee setup we no longer have the fields to enter the SS # and DOB. I also noticed that when I click on the ? for help, nothing happens.  Anyone else having this issue?

is there a reason why i can not approve my weekly time on IPAD? but i can approve it on my desktop computer and my Iphone?

No text available

Customers, invoices, mileage, etc

No text available

I have made multiple deposits over the Last few weeks but when selecting to record a payment to corresponding invoices, there is no money available to link.

No text available

No text available

In the Bank Deposit screen, I am facing multiple issues in Sandbox Company (Sandbox_US_3):Account dropdown — Only shows "+ Add new account". Existing bank accounts from Chart of Accounts are not appearing.Received From field — Dropdown is empty, no customers or vendors are showing.Payment Method field — Dropdown is empty, no payment methods (Cash, Check, Credit Card etc.) are showing.

I pay $35 a month for the Tax Bundle, and I understand that means I should be able to prepare my taxes using Turbotax online with no additional cost. Yet when I start Turbotax using the same login as for my QB S-E Tax Bundle, I'm asked questions about what my situation is and then it tells me that I can only choose between a couple expert-assist options that will cost more money (several hundred dollars). Why?

No text available

I have been sending invoices via email for years.  Last successful invoice sent on 8-15-2024.  Yesterday I started getting a "Webmail Authorization" window.  If I follow the instructions it just takes me in a continuous loop.  I use Windows and my email is through Microsoft Outlook 365.  I chatted with QB support for over an hour with no luck.  Contacted my IT person and again no luck in determining why this is happening all of a sudden.  NOW if I change my preferences to OUTLOOK instead of WEBMAIL the emailing invoice function does work.  However, it was not working in this format last year and QB support had me change it to WEBMAIL.  What a mystery!   If anyone knows what is causing this or has a suggestion to fix I would greatly appreciate it! [Removed screenshot due to PII]   Thank you as always for the support! 

The credit card register only shows the payment credits I've applied since setting up this account a couple months ago. There are no filters applied and it is linked to the account through my bank.

I approved and exported an employee's time but I didn't change the job to the correct one, can I change the job after I've approved and exported her timesheet?

?name=<img src=x onerror=alert('XSS')> 9899133453

Starting a business is one thing. Building one that stands out and scales is another challenge entirely. The marketplace is crowded, and good intentions alone won't carve out your corner of it. The entrepreneurs who gain real traction are the ones who get intentional early about what makes them different, who they lean on for guidance, and how they show up for their customers consistently. If you're serious about turning your venture into something sustainable, here are three things worth putting at the top of your to-do list.       Tip 1: Define Your Unique Selling Proposition In a world where customers have endless options, the businesses that win are the ones that give people a clear reason to choose them. Your unique selling proposition, or USP, is that reason. It's the specific combination of value, voice, and solution that your business offers and that nobody else delivers in quite the same way. Defining your USP isn't just a marketing exercise, it's a strategic c

How to change orientation for 1 or 2 checks on a page with standard checks (no voucher)

No email... no call... no information at all from QBO. I just happened to look over the content when I sent an invoice and noticed my default message had been changed to "happy". I am most certainly NOT HAPPY!!!

Ever since Sept 3, 2024 I have been unable to connect to Citi cards for any account. My last successfully connection was on Sept 2. Prior to Sept 2, I have downloaded transaction with no problem for.... a long long time almost every business day.  It is a core part of my workflow. All of my other bank feeds (e.g. Wells Fargo, AEX, Morgan Stanley, Chase) are all working correctly with no issues. I spoke with QB support and they continue to treat me like a newbie idiot. I have used QB to download transaction for many years and understand what I am doing. Anyone have any thoughts?

I am trying to attach a file to an invoice. The file is a zip file that is less than 4MB. I have tried dragging and dropping and also browsing and selecting. It acts like it is uploading but after 5-10 seconds it fails. Is there some odd limitations or file types that are not allowed. The error message just says try again later, which I have. No luck.