QuickBooks Q&A

 My view changed to a tiny almost illegible print.  no other program is affected.  Changing the browser settings does not affect it.  Help!

I don't accept online payments through QBO.  How can I get rid of the review & pay button on the customer e-mail?  Th "Send an invoice that your customer can pay online" button is checked and I can't uncheck it.  

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Hello! My team is experiencing technical issues with 3 things: Universal Search Bar, Homepage and Technical Support Issues. Is anyone else experiencing these issues? Universal Search Bar (Quick Drop Down):1. Does not recognize characters that are pasted in the bar. It either loads infinitely or bring up past searches. Solution only seems to type everything or hit enter every time and waiting for a new screen to load. Increases error rate because wrong document is brought up, manually type all searches and adds time since you have to wait for a page to load with every search.Homepage:1. Loads the new look out tutorial everytime even though we have completed it. interrupts workflows because you have to exit out of it each time you are brought to the home screen. Technical Support Issues:1. Doesn't seem like there is a way to bring up technical support issue. Only way is through the chat but I only get general fixes like clear your cache or try using a different browser. Ne

I send an invoice every week to the same customer. Invoices are duplicated each time and the customers email address is automatically filled. I got a message in QBO saying "We can't reach this customer. Please verify the email address with your customer or use a different email.". The email address is correct but the "Send" button is greyed out. I deleted all my cookie, etc. but that didn't help. I tried using the QB app instead and it appears that the invoice went through (I will check with my customer). Why is QBO blocking invoice delivery to an email address that is active? This is not on the customers end because the email is never sent from QBO. I pay for QBO for the convenience of delivering invoices. I do not want to print them to a pdf and manually email.

I keep getting an error that states, "You need to activate this item before updating the quantity." How do I find the specific item? I cannot make all inactive items active again until I find the errored ones. There is nothing indicating which items need to be made active in order to save the inventory adjustment.

where are our employees w-2's?

when i click Print 1099-MISC, it results in a java error {"message":"java.lang.NullPointerException","code":-1}

QB won't allow me to save the information for a new customer of mine.

i need to file taxes for 2024

For years now my card has been connected and I was able to link my card but I got a new card and now it won't find it when I try and link it. It shows all my other accounts but not my credit card. Any help would be great I've been fighting this for a month. Bank isn't helpful at all

I was hoping to enter all of my 2025 transactions/payroll/etc into my new Quickbooks online account to help ease some data entry on my accountant. I've been manually doing the books for years. I had read online that entering historical transactions/data was allowed and now I was told today that it's not because I didn't have quickbooks last year. Is that true? 

I want to record 2025 transactions for tax purposes.

When using quickbooks payments, is there any way to have the customer cover the credit card fees?

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When I use the QBSE bookmark or try to navigate there, it redirects me to the QBO site instead and the mileage info is blank

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Hi All!I am trying to use Spreadsheet Synch to import time entries and the Service Field is not showing, which means I need to manually update all of the time entries.  This is cumbersome at best.  I have tried all of the "fixes" that google search provided me to no avail.We do NOT have payroll or QBTime.There does not seem to be any other way to upload other than Spreadsheet Synch.Thoughts?  Solutions?  Anyone else with this issue?Kristal

I have been filing my payroll taxes through quickbooks online without any issues.  I just efiled my 941 and w3s so I know that I am set up for doing so.  Every time I go to efile my 940 I get a message saying that This form can not be electronically filed.  Has anybody else encountered this, know how to fix it, or do I have to try to figure out how to pay it outside of quickbooks online?Thank you!

Hello,While reviewing the payroll liability account, I noticed a balance that shouldn't be there. Typically, the balance increases during payroll processing but returns to zero once taxes are paid. However, for the past three months, this hasn't happened. Initially, I thought QBO payroll might be making quarterly payments, which would zero out the balance in October. After going through the transactions, I found that QBO had made an adjustment that increased the balance. I reached out to support, but they couldn't help and said that  I would need to investigate and fix it myself.I reviewed the mapping and found that the taxes are going to a tax holding account, which seems correct. However, I'm unsure how to proceed from here.I believe this isn't something we should have to handle since we pay for this service and expect some guidance.Has anyone else experienced this? If so, how did you resolve it? Thanks 

I need to zero out an employee advance that will not be paid back to the company. The Advances are already in the Employee Advances asset account. What account do I use to offset the Employee Advance Asset account? Can someone tell me how to do this?

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Quickbooks Online customer is reporting that their invoice emails are going out with a message saying "Your Invoice Is Ready!" This is NOT the default message in their invoice settings and they would NEVER choose to send an email with such an unprofessional subject. Quickbooks will suggest that we all "send our feedback" to the development team to ask that they REMOVE THIS FEATURE THAT THEY JUST ARBITRARILY IMPLEMENTED LAST MONTH. But this does need to be reversed quickly because the realization that their invoices are suddenly going out with this message was the final straw for our last customer using Quickbooks for invoicing and if it's not fixed by the end of the month they will be migrating to new program and unsubscribing from Quickbooks altogether. So FYI, Quickbooks users should be aware that as of a couple weeks ago, the default email message on all your invoices and invoice reminders is currently "Your Invoice Is Ready!" regardless of your chosen invoice me

I use QuickBooks Online Advanced. My employees use Workforce to clock in and out while at a project site. When they clock in they select the Project/Location they are at. They have 30 minutes of paid break while at the project site. They clock in and out of their breaks. I cannot figure out how to have a location/project tied to their break. When they clock into their break there is actually a note that reads 'We only save location when you're clocked in'. The cost of their break should be applied to the project they are working on. It is a real pain to have to assign the project in their weekly time sheets. Any recommendations on how I can have the location when they are clocked into their break? Thank you.

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