QuickBooks Q&A

How do I set up direct deposit for an employee?

Monthly "recurring payments" created for several customers are not getting created on the Quickbooks side.  It worked the first month but not the following two.  The payments ARE being taken in Intuit Merchant Services center and deposited in our bank--but Quickbooks Online Advanced is not creating the invoice the payments are to apply to (other than the first month/occurrence), and so the payments don't sync over to our books from Intuit Merchant Services, which causes the deposit containing those payments to not sync into our books, and I have to manually enter them all.  Anyone else experiencing this? (note these are recurring PAYMENTS, not recurring Transactions.  Those seem to be working.) 

this error message is displayed for only 1 employee. All other employees access paystubs just fine. Employee is contacting me to resolve, I have no idea what the problem is.

If we are addressing employee who we believe is purposely turning off location, I want to ensure the information is solid

need a phone number to costumer service

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I just joined an office that manages four apartment buildings.  They have been using QuickBooks Pro 2016 version.  Any advice on how I can maximize their efforts.

While waiting for my rate to be calculated by Workmen’s Compensation board, which took three months that made me wonder, and they lowered my rate I found out that they’re way off on my rate. They’re using an estimated bunch of falsified numbers that was given to them by my old company while checking that I found all my paystub‘s are very irregular and they’ve been throwing extra hours on the overtime, lowering my regular time lowering my vacation fee stealing on average 100+ per check travel time 1.6 example for something that’s supposed to be 15 this is hundreds and hundreds of dollars I need my time card they can focus the check all they want. I need my hours hours should be mandatory on this site if you’re gonna use it.

I have been trying all ways but cannot get MiUi to accept my file format from QB desktop. I go through payroll center, file forms, E-File State SUI and then do the interview but none of it works. Michigan Unemployment website says “file invalid. Fatal error” when I upload the txt file that QB creates. Anyone know how to fix it? 

Before submitting my W3 and W2s electronically, I had no errors.  Now I am getting emails stating Your tax return SSA-W3-FILING for EIN *****1483 has been rejected by the IRS agency. I checked all the suggest attached to the reasons why and all are correct.  Why would this be happening?

We need real time project overview so we choose the Hourly Costs for the employee expenses. However, even though we choose that, after running the payroll, we also see the Direct Labor in the overview. It is now making the report double in labor cost.

Very simple business, I invoice customers for services with monthly payments setup as NET60. Customers deposit via ACH transactions directly to my business bank account. My accounts are not linked to QB anymore as they were asking to relink multiple times a day. With this being said, I generate Invoices for the appropriate customer, due date & amount and enter them in the system. When the ACH transfer is made, I click "Receive Payment" and "Deposit To" as "Checking".  However, on my bank register, it logs the item as an Invoice with a "-" amount and then logs it as a "+" deposit from accounts receivable. Resulting in a $0 bank balance. When I receive payment to "Undeposited Funds" it does the same thing. Reading all the forums, I have not found anything to fix this as all the "Solved" cases are for the desktop version. Any help would be greatly appreciated.  

I wrote off an invoice for a customer as bad debt a couple years ago. They actually paid the invoice recently, so I need to figure out how to un-write-it-off without screwing up my past years. How do I do that?

I know this has been asked before, but of all the posts and responses I'm still either left with additional questions or the question itself isn't even answered. If a vendor offers a 2% early pay discount, can I just record that on a separate line when entering the invoice (assuming I'm paying within those terms)?  And what account should should I set up to post these to (is it an income or expense)? Is it incorrect to just reduce the expense account by the discount amount?  Ultimately, I'd like to handle this at the point I enter the invoice as creating a credit memo is an extra step and nuisance.

I bought an existing business. The old business was using quickbooks desktop and I am using quickbooks online. Is there a way I can merge all of the info from the old business to mine without replacing what I already have? Is there a third party software that can do this?

a terminated employee asked for paycheck information

DUDA

I am using QBO.My client has 3 PayPal foreign bank accounts listed in the Chart of Accounts (PP AUD, PP EUR, PP GBP). The Quickbooks balance on the chart of accounts screen shows 0.00 for each account. The Balance Sheet shows small amounts for each account. The transactions in those balances stem from 2017. I need to zero out all 3 accounts but am unsure as to how to do it. Thanks for your help!

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Hi folks.  Wonder if someone has any advice for a problem I'm having.  Have an older version of QB 2008.  Works perfectly fine for limited use I have with it so don't want to upgrade. Had to move the program to a new computer.  Of course, when I started the program it wanted me to register it.  I provided my License # and Product # but still says registration not successful which can be confirmed with the F2 feature.  Says I have 30 days to use the product.  I don't want to enter any new data into it until resolved so I need to do something quickly.  I tried one of the suggestion from a little over a year ago here where you followed the links in tech support/help to "get phone number" option but that option is no longer available. Anyone know how to resolve this issue so I can move forward and start entering data into it again? Thank you. 

Hello, We migrated from QB Desktop to QB Online at the end of February. There are errors in the historical paychecks, and I need to correct them. I have called support several times, and they tell me I need to subscribe to QB Bookkeeper for $49.00 per month. Then, I was told it would cost $10.00 to correct each check.I was also told to delete the historical checks and re-enter them in QB payroll, but then the payroll taxes would be paid a second time. 

I am unable to add a reconcile icon/shortcut to the tool bar like I have been able with other menu items.  I open Reconcile from the drop down menu.  Then when I click view, I get a "ding" error.  I have been able to add the icon in other company files.  I have run the QB Tool Program Fix a couple of times.  And it only seems to be for Reconcile.

I noticed while on the help line that my admin assistant was listed on the payroll service and he has been gone for 10 years.  I need a PIN to change his information but no one seems to know what that PIN is? Can I change it? 

QB Online keeps changing an entry and I need to correct it every time, how do I prevent the system from automatically making changes?

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