QuickBooks Q&A (US)

I submitted my payroll as usual, and when I entered the amounts to transfer to our 401(k) company, I show a negative balance in the QB 401(k) payroll liability account. After digging deeper, one of my employee's deduction and company contribution isn't showing up. As far as I know nothing has changed since last payroll. When I pull up the retirement plans report, the amounts show correctly. And the amounts show on his pay stub, just not in the 401(k) payroll liability account. Where could it possibly be?

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Elite payroll says that it will AUTO pay for OHIO SD but the settings are on, the employee is set up for deduction, but it has a green PAY button to do it manually? The other payroll taxes was paid by QBO. Do does QBO pay the Ohio SD taxes?

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I don't want to use adobe to send emails.

I saw a pop-up about this but was not able to catch it.

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I am unable to exclude a transaction due to the following message, Partially matched: -$0.01 remaining out of -$78.31.. How can I fix this issue an exclude the transaction. Thanks. I

MDES

Had to make a payment on the government's web-site and need to register the payment in QuickBooks Desktop. How can I do that...a fake check? Totally flummoxed. Any suggestions?

I renewed my QBP Advisor and P/R subscription for $2,974.00, this was an annual fee.  For some reason I can't see how to install QBP 2024 or 2025 DESKTOP ACCOUNTANT VERSION.  I sure did pay a lot to not have access to install those.  Any one out there have a suggestion how I can update QBP 2024 or 2025 DESKTOP ACCOUNTANT VERSION?  I have a feeling INTUIT WILL NOT BE UPGRADING to 2025 QBP desktop.   I live in a very rural area where the desktop version is my only option as desktop is too slow for Starlink internet. And the online version is SO BAD!  I'd retire before I change to QB Online.  Too bad Intuit isn't listening to the users of their desktop software.  It appears they are more concerned about their monthly subscriptions. 

After several failed attempts to login via invite from my employer to complete and view my w2s and attempts to restablish a forgotten password, I also used the. IDme verification of drivers license and a picture . and I was still not able to log in, I spoke with someone in customer service at Intuit that told the only way was to contact customer service with the account administrator on the phone, being that this not possible for me as the owner of the company I work for is currently out of town, is there anything else I can do? I just want to fill out my w2s?? 

As above, continue to get a "something went wrong" message when trying to update any account information.

Why my information is under review yet?

When setting up Quickbooks automatic late fees, I'm not able to enter a value <1%.Our governing documents are currently capped to 9% per year (APY).Is there a way a monthly late charge would be 0.7226%/month automatically?  

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I set up a 2nd QBO account and tried to link accounts from TD Bank. It started to bring them into QBO but then it showed connected accounts from my other company account in QBO (even though I am using a different TD Bank login for this new company account). I cannot get pas this. Help!

I'm setting up payroll for my employees in QB. I already had one payroll earlier this year so I need to enter the details in QB. When entering the taxes withheld, do I enter both the employee and employer portions, or only the employee's?

We are starting a new company as of 01/01/2026 due to its current size.  We have had 2 payrolls in Jan 2026.  How do we get employee payroll information into new company file?  I would like step by step complete information.  I know how to import Employee list but this does not contain employee payroll details/information.

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We have found a replacement for Shipping Manager...ShipRush works just fine and is inexpensive.We looked at dozens of alternatives to the broken/malfunctional current Shipping Manager, and found that ShipRush actually MADE the original (now defunct) functional Shipping Manager.  ShipRush works automatically with both QuickBooks Desktop and QuickBooks Online using the "Speedy" plan which is quite inexpensive. Just a tip that I hope helps everyone going through this challenge.

Where is "Status" located on employee profile? 

I am using Quick Books Desktop and I want to use the feature that lets my customer pay by credit card. The process works well by matching the payment in Quickbooks. My problem is when the funds are deposited in to our bank account (Wells Fargo) there is no way to identify the customer or the invoice number. Our customers are all companies. QB shows the name of the owner of the credit card but not the name of the company. This is furthur compounded because we invoice each customer for the same monthly amount.  I spendt an hour on the phone with QB Desktop and QB Payments and they tell me this is the best they can do. So I have deposits on my bank statement with no way to identify the customer who made the payment or what invoice they are paying. All I know is that Sally paid 400.00. I havn't a clue who Sally works for or what she is paying. If anyone has a solution, please let me know or in the event there isn't one, what product can perform this pretty basic functio

We are currently using QuickBooks Desktop Payroll.When we click e-file to submit the W-2, W-3, and the state annual report, we receive the following error message:“To file your return, you need the latest payroll updates.”We have already updated to the latest payroll version. Please advise.