QuickBooks Q&A (US)

[RESOLVED]When performing attempting to link a Google account, we are unable. We click the button in QBO to link the account, step through the process with Google, click the right buttons to approve, get no error message from Google, but then redirected back to an Intuit page that displays the following: {"status":"FAILURE","errors":[{"timestamp":"2026-08-27T19:14:21Z","errorCode":"BNR-545","errorMessage":"INVALID_OR_MISSING_SCOPES_1P","errorDescription":"You still need to authorize QuickBooks Online to connect to your Google Drive. You can do this by linking it again from the Advanced settings page in Account and Settings in QBO Application. Make sure to select the checkbox that allows us to export your backups to your Google Drive."}]}Any suggestions?[UPDATE]This appears to have been a transient issue as it worked after about a half hour.

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my qbo payroll was due 8pm wednesday and i processed 40 mins latw. woul support help me get direct deposit to friday

QuickBooks Online 2026 “Run Actuals vs Budget Report” Budget column and % of Budget column not showing. I have worked through all of the troubleshooting steps written. I need to be able to run this report and for it to work correctly. 

We just recently switched from QBD to QBO. Now we've run into an issue where if we generate an Estimate, take a deposit, then try to convert it to an Invoice we get the error:  "An application error has occurred while processing your request" And can't save it. It happens every time, it doesn't matter what browser is being used, clearing cache/cookies does not help, incognito mode doesn't help, and even trying to convert it under a different user account on a totally different computer doesn't help.  The only thing that seems to work is converting the Estimate under the administrator account which works (usually except for 1 time) but isn't practical for our sales clerks to have to have an administrator log in every time. The issue is consistent and can be replicated every time with a new estimate. If you remove the deposit, the estimate can be converted to an invoice and saved but obviously the deposit is gone. I think removing the deposit, converting, th

Hi all,My organization purchased an $80 QBO+ license from Tech Soup, which we were granted. We received the license fulfillment today via email from Tech Soup. I can provide those details to assist support.When I clicked the account setup activation link received in that email, then input my information, password, and phone number for 2FA, Intuit threw the error “could not be processed” 25625. Frustrating, but I am a man of many workarounds. I cleared cookies and cache, I also tried this on a different machine. No luck.My final attempted workaround was to navigate directly to Intuit and try creating an account not through this activation link. After doing so, I tried using the activation link from Tech Soup again, and then signing into the just-created account I had made with my work email.After doing that, I receive the error “Looks like you already have an account with us. Create a new company since there is no existing company with your account.” I am completely soft-locked. I also

Currently PTO hours accrue up to 80 hours per our policy. However once an employee uses their PTO it keeps accruing. The employee doesn't go over the 80 hours however the time keeps getting replaced instead of stopping until the 80 hours are used

So customer poaid with a check and the account apprently was entered incorrectly when processing it electronically and subsequently the payment was returned. How do I handlt this, do I need to re-issue another invoice or is there a way I can revise the payment information to have the money re-deposited??

Does anyone know when the new shipping manager will be operational and available for download?    The old shipping manager no longer links to UPS. We are therefore waiting for the new shipping manager to become operational before we upgrade to V2024. But obviously that window is closing quickly as the May 31 force upgrade deadline approaches.    We are using Desktop Enterprise v2022.    [PII Removed]

I would like to remove old bin locations from an inventory item. We move our product regularly and would like to be able to hide the old bin locations and only have the default location showing. It is difficult to run inventory reports with zero qty showing on current bins, as all the old locations also show up. I would like only the default locations with zero to show up. Is there a way to do that. 

I recently discovered a year-old invoice where an employee accidentally adjusted the base price when they tabbed over one-to-many spots and changed the base price instead of quantity. Why is there not a notification or a way to stop such a substantial price decrease? 

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Can you provide me with Intuit/Quickbooks full diagnostic procedures to test file performance while using QuickBooks Enterprise for Desktop, from server while using in multi user mode at local machines.We also would like something showing that our file size of 1.5gb is not the sole cause of the file performance issues,.Recommended installation and setup of QBE on server and local computers. 

I'm trying to reconnect Chase bank accounts; two of the three are not showing in the Transactions tab. What can I do to get them back?I've already connected to Chase bank multiple times and disconnected the two missing accounts in the Chart of Accounts. When reconnecting the bank and ensuring the accounts are active in the Chart of Accounts, the 2/3 accounts are still not showing (only the checking account shows, not the two credit card accounts).

"Your email isn’t set up for receipt forwarding"1) On Quickbooks Self Employed emailing receipts manually was working just fine with [email address removed]2) I was trying to get automatic (instead of manual) fowarding of receipts from email. I followed some instructions from the community that lead me to change to a customized email that ends in  @qbodocs.com3) now receipts are not working on my quick books self employed that i use for tax view   

My money, period! Isn’t that stealing from me? This is my money!!! Why not allow me to transfer out to a linked bank account or cut me a check?! Won’t even respond to me now! Help!!!

I'm getting Bank Error 105 on three accounts from a single bank for days. (For those who haven't experienced this error before, it says "Try again later The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)") The only troubleshooting help I've seen, in response to other posts here about Bank Error 105, hasn't solved the problem. Step 1, "Manually updating the connection" (clicking the "update" button) does nothing. Step 2, I've checked the bank's website and it is, unsurprisingly, working just fine. Step 3, is "wait." I've waited and nothing's changed. The error QBO provides is simply dead-wrong. The bank's site is not down. It's not the reason QBO can't connect. The bank's website is working and, more to the point, is making data available for download to our other accounting systems. So we can't rely on QBO to tell us the real reason that it can't connect to this bank when our other systems can. I suspect

it is a bill for payment not an Accounts Receivealbe

Is there a fee for every bill pay transaction?

 My checking account wont refresh, it keeps saying error 9999 check back in a couple of hours.

I've had an issue starting 6/11/24 where my Quickbooks Checking account won't update with error code 9999. I've tried a private browsing window with the same result. There is no way to disconnect and reconnect a QB Checking account, so there's no option there. Anyone else having this issue? As these are both Intuit products I'd expect it to work more reliably than an external bank.  The exact errorSomething isn't workingSorry, we can't update your account. Please wait a few hours and try updating again (9999).

QuickBooks Desktop: How do I setup and use a new payroll item for tracking the new Qualified Overtime Compensation for 2026 that came with the Working Families Tax Cut Act? 

Why does the QBO app log me out when I'm working in the app?

ive setup a simple rule on one account, telling it to work on all the other accounts and yet it still is not getting picked up. For example I set a rule for gas stations where description is any of Shell or Exxon for all accounts. It works in the account i set it up in but not other accounts. I've hit the update button and nothing happens

I understand that QBO doesn't always automatically match receipts to imported transactions.  I've read the tips on adding receipts after the transaction has been uploaded from the bank.  I've also read how using the manual search to find a transaction won't work when the transaction has already had a receipt attached or isn't open, or is over 180 days old, etc.  I'm pretty sure none of those is my issue and I don't find any discussion where there is a resolution. Here's an open transaction needing a receipt. Here's my search looking for the transaction, which isn't found. This problem is constant and probably about 10% of my transactions.  So I end up taking a screenshot of the uploaded receipt, saving it to my desktop, then uploading it manually into the transaction. Thanks for your assistance.