QuickBooks Q&A

To the QuickBooks Executive Team and Payroll Operations, I am writing this letter to express my absolute condemnation of your recent policy change regarding the mandatory drafting of payroll taxes on the same day as payroll processing. This move is a gross overstep of your role as a service provider and represents an unacceptable interference in the financial management of my business. As a business owner, I am responsible for managing my own cash flow and ensuring that my obligations—both to my employees and the government—are met within the legal timeframes established by the IRS and state agencies. By forcing an immediate withdrawal of tax funds, you are effectively seizing capital from my operating account before it is legally due to the authorities. This policy demonstrates a complete lack of understanding of the realities of small business operations: Financial Autonomy: It is the prerogative of the business, not the software provider, to decide when funds are moved, provided w

HELP

Hi!The “Subject to Medicare” button got incorrectly checked, and an employee’s paystub got processed with no MC withheld.After turning “Subject to Medicare” back on, I manually calculated the missing amount and added the missing MC tax to be withheld from the employee’s next payroll. Now I’m processing quarterly reports and found out Quickbooks self-adjusted and removed my correction. How do I prevent this going forward?I’m on Quickbooks Payroll Desktop.

Hello.  I have been a QuickBooks Online Essentials customer for a number of years.  Prior to February 2026 I was getting both emails and phone notifications (alerts) when my customers paid their invoices.  After February it all stopped.  I’ve tried a number of times to call your support line but can’t seem to speak to a human being.  Your “chat-bot” support gives me the runaround every time with no responses even close to what my issue is in support.  In my Merchant Center under Account and then Settings and Alerts, all I see is a form with a dropdown that has nothing to do with ALERTS or Alert setup, which is frustrating.  Yes, my Company Profile is correct.  Yes, my Email is correct and I receive other Intuit emails (mostly from Marketing) and I cannot find any other way to re-activate the emails and alerts I used to get.Any help?Pablo54

My 'Favorite Reports' list got rearranged, and this isn't the first time it's happened.  I painstakingly arrange this so that reports are where I want them for quick access.  Quite annoying and time-consuming to have to keep doing this.  They have now rearranged according to the folder they are in.  I suppose I can put them all in one folder, and I will, but then I have to remember that they are in my 'QuickBooks Likes to Mess With Me' folder and not in the logical folder they belong in, such as Payroll, Jobs, Customers, etc.    Just kidding, I won't name the folder that, but i would very much appreciate if the reports do not auto-rearrange.  It's not as handy to arrange reports within the folders  of the Memorized Reports list as it used to be, either.  If I'm doing something stupid to cause this, I'll appreciate any information so that I can myself quit being stupid. =)

Just switched from Desktop to QBO.Where are the “Expand / Collapse buttons?  I see the > within the reports for individual sections/sub-sections. But how can I expand or collapse all the subsection in a report at once?  

It states I am in account on mobile yet it will not open get a message that states this account doesn't include access to Quickbooks online

Previously, in Desktop, I had a version of the Check Detail report (memorized report), which included 1) All the checks written that day 2) The Bills those checks were applied to 3) The accounts and Classes charged by those Bills. Each of those 3 details were key aspects to this report. How do I re-create this in Quickbooks online? It’s a vital report, that I use every single week. Previously, I could run it with just two clicks. In the new system, the nearest I’ve been able to figure out is manually cobbling together the “Transaction Detail by Account” and the “Bills & Applied Payments reports”. I can’t figure out how to get either report (or any others) to simply run with each of these necessary pieces of data. Thanks in advance.

I just recently migrated from QBD 2020 to QBO.  All of my tenants (strip center) are showing up as Projects instead of Sub-customers.  How can I make each tenant a Sub-customer of the Customer (building) and have all the transactions also come over?

Quickbooks is forcing the users to allow them to file and pay your payroll taxes and it sounds like it's mandatory.  I want to continue to file mine manually.  Is this a possibility? I keep close controls on our payments and like to pay them earlier then due dates, etc.  They mention that payroll will be cut off if you don't set it up?  Does anyone know if the ability to do things manually will be removed for sure?

I would like to add sales tax to an item but want to hide the sales tax amount and only show the item+Sales tax as the total amount on the line on the invoice.

apologies for the typo, I’m doing this on my phone. This is supposed to report an embarrassingly incompetent reminder email bug I used Quickbooks’ reminder feature to send an email regarding an unpaid invoice. It sent the email with the subject in all CAPS and included a (misspelled) field name instead of my company name. This ridiculous bug makes my company look completely unprofessional and I am sickened by it. Since the photo uploader continues to time out, I will simply paste the text sent to my customer. Please fix this bug. REMINDER: Checking on your overdue invoice fromPLACEHILER_SENDER_=COMPANY_NAME

The Edit Customer link located below the billing address in the "Bill to" field at the top of the invoice form flashes briefly when I open a new invoice then disappears. This happens with 3 different browsers on 3 different computers I've tested it on. Even tried incognito mode and cleared cache. I miss the feature. Any suggestions on getting it back?

I am a very small business—a one-man company with just two employees. I've been using QuickBooks Desktop Pro for over 20 years, and I’m extremely upset by the recent direction QuickBooks is taking. It feels like I’m being forced to pay significantly more, and that I can no longer use my QuickBooks Desktop Pro software. It’s clear that Intuit is aggressively pushing users to switch to QuickBooks Online. I know I’m not the only one frustrated by this—many of my IT clients who use QuickBooks for their accounting are experiencing the same negative treatment. The recent price increases are unacceptable. I used to pay $589, which was manageable. But now I’m being asked to pay nearly $1,000 per year—a 70% increase—for the same basic features I’ve used for two decades. And when I spoke to a QuickBooks sales representative about this, I was told, essentially, “If you don’t like it, go find an alternative.” After 20 years of loyalty, that response was infuriating. This feels like nothing short o

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This morning it seems not everyone received their direct deposit pay.  It is affecting roughly half my staff.  Is anyone else experiencing this problem this morning?

I opened a business checking account with QuickBooks about 3 years ago. Everything went smooth all along without issue. Two weeks ago, I was looking to download my 1099-INT but I wouldn't find it. Their chatbot told me to call their support and gave me a phone number. After on the call for an hour, bounced 5 different times to several support reps from offshore, they offered to escalate the ticket for me.   The rep spotted I had a different phone number on file and asked if he could call my number on file to verify I was the account owner. I never mentioned my company phone number to anyone that day, so he must had been looking at my account in their system. 10 seconds later I received the call on the other line from the same rep with the same matching incoming caller ID. He said he will send me a code to authorize viewing my account and attached the escalation.   I hesitated but ended up gave him to code. While he said he was typing the ticket details, I managed to find the

The new invoice design seems to be more limited with design customization . I just want to get it close to the design of my old invoices. I use QB Simple Start.

Some items do not come in with barcodes and I have to create a barcode label and print it. How do I do this with Quickbooks Online Desktop?

I have a newly created account through my new firm I created this year.  After using the new account for about a month and spending a lot of time converting accounts over from the previous firm I was with, my new account has now been denied access.  Initially, it was just on my working laptop, but now it is denied across any device.  I need access to this account again after spending a lot of time to get it up and running.  I am also a new business and need to meet government deadlines for clients, but am unable to do so without access to the client data.  I have communicated with level 1 and level 2 support via phone calls, but level 2 is telling me that there may be no way to get the access back and there is no other levels of support that can be reached.  This doesn't seem correct to me, as there has to be someone that can help resolve this issue at Intuit.  I have followed the advice of the level 2 support person and created another account, then requested a business change form fr

Availability of NAB Connect for Open Banking on Quickbooks

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I received a Returned Check notification for an ACH from Quickbooks. There is so much wrong with how Quickbooks handles this.1) The information provided is not sufficient to provide proof they made any mistake. The code indicates the account wasn't found. Yet the information provided doesn't support that code.2) Why would the system allow for the to be accepted in the first place? Why would an invalid account number even be processed in the first place? That doesn't make sense.3) Quickbooks wants to charge me $10 for this. That is little more than extortion. This doesn't require ANY human intervention, it's 100% automated and is not a mistake I made.  This is an outright SCUMMY practice.

I'm having problems with Quickbooks Workforce. I've invited two different employees using the same email address. When they log into Workforce, they can see the info for themselves. However, the other employee is now stuck such that they cannot log in nor see any of their info. I tried to remove both employees from Workforce to no avail. How do I fix this issue?

I can't open QuickBooks premier 2021.  When I click on the icon on my home page I get a message that Windows can't find the file.  If I go the QBW32.EXE file and click on it I get the same message that Windows can't find the file.  Make sure you typed the name correctly, and then try again.