QuickBooks Q&A

I'm having problems with Quickbooks Workforce. I've invited two different employees using the same email address. When they log into Workforce, they can see the info for themselves. However, the other employee is now stuck such that they cannot log in nor see any of their info. I tried to remove both employees from Workforce to no avail. How do I fix this issue?

I can't open QuickBooks premier 2021.  When I click on the icon on my home page I get a message that Windows can't find the file.  If I go the QBW32.EXE file and click on it I get the same message that Windows can't find the file.  Make sure you typed the name correctly, and then try again.

No text available

As of yesterday 7/24/2026, I have suddenly lost the ability to tag transactions. The tags field has disappeared from expenses and invoices and Tags is no longer listed under Lists. Per QBO articles, the tags feature will be ended in 2028 since I’ve been active user of it for many years. I use it to pull job specific profit and loss reports (which custom fields sadly lacks). It’s almost as if someone behind the scenes just turned the feature off for my account. I contacted support yesterday and after a massive long waste of time, I was basically told that since no one else has reported this problem, they won’t investigate it. What? Great customer service. Anyone else experience this sudden loss of the tags feature??

I just had a phone call with Katie from "the office of the president" of Intuit.  Although she was very kind, nothing she said helps me understand or wish to comply with this new automated payroll tax policy.  I would like the actual president of Intuit to know how I (and many of your other small business customers) feel about this.  I highly doubt this will ever get to him or her, but let’s give it a try: Regarding automated payroll taxes:  I cannot express deeply enough how wrong this decision from Intuit is for small business.  I will speak for me, but I know your other small business customers fully agree with me.  I have run my small business for 30 years.  I have ALWAYS paid my own payroll taxes.  I know how to do it, and I trust ME to do it.  I do not need, nor want anyone else to do it for me.  Here are my reasons why, and as a service to small businesses, I would sincerely hope someone at INTUIT can understand and reverse

My main account (with a QBO subscription) can't receive codes via text or call that's why i created another intuit account, and this account can receive without any delays or errors. I tried using different devices and browsers but the issue still the same. Anyone got ideas how to fix this or know the possible root cause? To clarify, i can log-in to my main QBO account but not when i go to my Intuit account. 

I cancelled it because I needed to add other super payments in. I thought it would just go back to the submit button. Also, there was an unapproved leave that we need to include in the payrun.

I just received a phone call from a 209 area code; I didn't pick up the call so it went to voicemail. It was someone with a very heavy (Indian?) accent calling himself Alex and stating he was from the Quickbooks support team and that he is concerned that we are not getting the latest updates nor are we synchronizing with.. here he added something unintelligible. I have no intention of calling this guy back and am going to assume it's a scam to try to get into my QB. My question is how do we know when it's legitimately a call from Intuit; do they actually call or only email? If they do call, how does the name show on the caller id?  Also, if they do call, how do we discern that it's legitimate? What are the clues that it's a scam call?

I work for an agency that uses quickbooks to bill for services, but do not accept ACH payments.  One invoice went out to a client with the ACH box checked, and they made a payment.  We are not able to set up a bank account to link to quickbooks.  How can we retrieve our payment from quickbooks?  Who do we get in touch with?

Does not show start locactions

A few weeks ago my Write Checks screen stopped updating the register balance after the check is saved. It continues to show the balance before the check was written. If you exit out of the screen and go back, the balance is updated. If you change to another bank account and go back, the screen is also updated. Why is it not updating the balance as soon as the check as saved as it used to do? QBOL is a POC.

i am preparing cash flow statement manually, would appreciate assist of fixing the issue from system

I created and E-filed my New Mexico State Unemployment Taxes; however, the State Agency states it has not been received. According to the State agency response there is a new XML file format - why didn’t Intuit update properly?

Can't send invoices

No text available

I am a law firm and need to bill in tenths of hours but invoices convert to hours and minutes. How can I set so that invoices reflect tenths of an hour vs hours and minutes?

No text available

The tracking icon has been on my phone but when I've gone to review them, they're not there.

When opening an invoice and saving again, even just to download or print, it unlinks the estimate I have attached to it. 

How do I update QB 2019 Intel-based app for Apple Silicon

Every time I create a new invoice (new style) the side menu pops up that shows where it be edited such as customization, payment options, design and automation.  Is there a way to stop this from popping up with each new invoice or is this just standard for the new style invoice?

Hello. I need to create a customized report that, simple though it is, seems impossible as far as I can tell. Making a hail mary in hopes someone here can help. I need a report that can: Show sum total donations by customer Include the customer’s addressThat’s it. I can easily create #1 using “Sales by Customer Summary” and filtering by Product/Service, but for some reason this report has no customization option for Columns in order to add a column for Customer Bill or Ship Address. I can create #2 using “Sales by Customer Detail” and filtering by Product/Service, BUT this report displays every single transaction, not just sum totals, and it can’t sort by customer totals. Is there any possible workaround? I am using QuickBooks Online Advance. Thank you in advance

Dans le calculateur, est ce que je peux changer la virgule pour un point

Is the Open bank feed the same as data sharing, as I have had multiple emails telling me I am data sharing with Intuit 

I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).  It says not fixable by Rebuild.  It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it.  However I cannot figure out how to find the Customer ID to complete the task to see if it works.   Does anyone know how to find the Customer ID?  Will this even fix the problem?  And if not, how does it get fixed? Thanks!Tinael_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1176. prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Re