QuickBooks Q&amp;A

How to contact QBO support?

Sisonnn

Banking

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102

Getting the Most out of QuickBooks

katelynnerCommunity Manager

Classic View is going away - What you need to know about Modern View reports in QuickBooks Online

QuickBooks Online is moving all of its reports from the Classic view to a new, upgraded Modern view. Reporting is a critical part of running a successful business, and this major update is designed to make your financial reporting faster, simpler, and much more robust. Here is everything you need to know about the transition, what new features to expect, and how to start pulling deeper insights into your business performance.The Transition Timeline: What to Expect The Classic reporting platform has served customers well for years, but as businesses grow, systems must evolve to keep up. After May 22, 2026, the Classic version of the reports will be entirely retired, making Modern view the sole reporting experience across all Intuit products, including QuickBooks Online, Intuit Accountant Suite, and Intuit Enterprise Suite.Here is how the transition will roll out:Mid-April to May 22, 2026: You will still be able to open reports in the Classic view, but you will no longer be able to save

None of my reminders or scheduled transactions worked

I have several reminders and scheduled transactions for the 1st of the month. Not one of them worked today. No reminders in the task bar and no transactions were recorded. AND the skip option on the reminders is not there to use them and then skip them like you have to do.

192

pay someone for back time

LDONew Member

QuickBooks Time

Fred was scheduled to work Monday thru Friday April 20-24 from 7AM - 4pm each day,  He only worked 3 days of the 5 days.He missed 2 days.  Our policy is that he had to take vacation for days he missed,  Now I realize I  have to go back and pay him for vacation for those 2 days in April. 1.  Do I need to revise the schedule  in TIME?   That week still says M-F  7am-4Pm.  Do I need to go to that week and change the schedule and insert vacation on those days?   Does an innaccurate schedule effect reports and data?2.  The  week of the april 20-24 was paid on 4-30-26.    Do I need to unllock that week in TIME?  Fred has already been paid for the 24 hours he worked.   If i unlock the time i think it will reload his paid work hours back in payroll,. 3.  When I go to try to add the hours to his schedule it is greyed out.3.  I want to make sure the hours  paid and request

232

steveejok

Can't Update Payroll Account Info

I can no longer process payroll because my payroll usage data won't send to QB, and my payroll usage data won't send because I have not updated my Payroll Account Info.  When I try to update my Payroll Account data, it says the window of time to update this is past and I get error message 40003. I just spent 2 hours with a QB phone rep trying to resolve this only for her to tell me to delete 5 weeks worth of payroll checks from QB, which I refused to do.  She said the problem could not be fixed without deleting all unsent paychecks (5 weeks worth) and recreating them from scratch.   I am asking for any expert to help me solve this issue before I end my 20 year relationship with QB Desktop once and for all!

305

hlund

Qualified OT tracking setup

Did anyone have any issues with the Qualified OT tracking set up?  

the Demise of QB Time Permissioning Issues

I have a user who is admin on QB Time, but who does not have a login to QBO.  When Intuit ends QB Time, I am told by someone in support that I will need to make this individual a QBO Admin in order to create schedules for our staff.  This cannot be correct.  Is there a user type or permission that enables a user to create and edit schedules without visibility into all the books?

161

brandijo75

Payroll Liabilities - Same Vendor - Not combining

Hello! We have several categories set up for payroll withholdings that share the same vendor (i.e. our 401k has pre-tax, pre-tax over 50, Roth, Roth over 50, company contribution) - before the update in December of 2023, when I went to pay from the liabilities screen, it would combine these into one payment in QB.  Now it creates several separate entries in QB.  How can I get this to go back to doing 1 entry? 

Why do software have to update in a bad way?Is anyone else having a hard time with the mobile update?

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Hi,I cannot print checks from the banking section of the home screen. When I click on "Print Checks", it goes into a setup loop, asking me if I'm finished with setup and then sending me back to the home screen no matter what answer I give it. This happens in both Desktop view and the online view.  Is there a fix for this?Thanks

Need to resupscribe to this app but it will not allow me to , where to go from here?

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mcurran

How do I set up employee direct deposit for their HSA contributions? We use QBO Payroll. Right now, it is a deduction, a non-taxable reimbursement and a direct deposit.

In order to direct deposit, I have to "give" their money back once it is deducted as a pre-tax HSA contribution and this seems to be the only way that is possible. The biggest issue is that employee gross wages now look artificially high on their paystubs.

Quickbooks Checking - Who do we call about issues?

Using Quickbooks new banking feature through Green Dot Bank. Who do we contact about issues with banking? Intuit says they cant help, and green dot makes you create an account with them to chat with customer service.

Is anyone else having an issue tracking expenses on Quickbooks solo entrepreneur? The app used to let me add them and now I don’t see a place

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In QB time, for time off requests, how can an Admin be notified that the Primary Admin put in a time-off request?

Our company owner is an admin in QB time, I am the primary admin. He gets email notifications when anyone else requests time off, except for me. How do we make it so he gets notified when I request time off? I already tried changing the team setings so he is the manager of the group I am in, that didn't fix it.

Where is the place to add my new bookkeeper's email? I went to settings, then clicked "accountant" but there is not a place for this to be entered so I can invite her.

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Self employed app for iphone no longer there

davidmarrier

Install

I was having trouble with self employed app on iphone so I reloaded it and now it says its no longer available.  What happened??

I am finding matching double entries after bank data into Q B. Says delete "manual entered entry", keep downloaded entry data. which ones is manual entry

The double entries look identical with both having the green match displayed.

Since May 7th when Quickbooks online switched to the new invoice I can no longer close and estimate.  I have estimates that have not been approved or declined so I want to close them but when you try to do a status update, closing is no longer an option. If you are on the actual estimate and go to manage: your choices are pending, accepted, converted or declined and if you are in the customer list of transactions and click the down arrow next to edit/print your choices are pending, accepted, or declined. How do I close an estimate?

I have approved and exported time entries from classic , they are billable and they are not populating in invoices to attach . anyone got a suggestion ?

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I rec'd emails from QB showing an invoice was paid, but after 3 weeks, it is still showing overdue in my list of invoices. How do I determine the cause of the error?

jcua264

Payments

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The expenses tab seems to have disappeared. How do I manually add them?

yeoman91

Do more with QuickBooks

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Recently I got this error message “Unrecoverable Error. Rebuild data now.  Close all windows.  Go to File. Utilities.  Rebuild Data.  I f you receive this message again call, 866-918-3639. When I closed the error message window it shut down Quickbooks.  Every time I tried to open it I got the same error message.After several tries I finally called the phone number and was asked to give the technician control of my computer so he could see what was going on.  I complied and he found several “errors” and said I would need a data technician to rebuild my data and it would take 1-2 hours at a cost of buy a year support package for $1300.  I asked what other option there was and he said pay $499 one time for each company (I have two) so I’d be better off paying the year service. I told him I wasn’t going to decide that right now and would look into other options. He told me not to use Quickbooks because it could do further damage to my data. The next

The routing number in Payment Information is wrong, and it’s grayed out so I can’t change it during resubscription. Where can I edit it?

When I tried to resubscribe, the routing number in the Payment Information section is incorrect, and the field is grayed out, so I cannot edit it. Where can I go to update this information?