QuickBooks Q&A

When I tried to resubscribe, the routing number in the Payment Information section is incorrect, and the field is grayed out, so I cannot edit it. Where can I go to update this information?

Pourquoi ses frais 7 mai 2026 Pmnt compte fournis INTUIT CANADA UINTUIT [Removed PII - Phone Number] -40,83 $

I am a new business owner and trying to understand/learn how to run everything on my own. Thank you for any/all feedback!

Is there any plans in the future to tweak the TIME OFF BALANCE report? Currently there are no sort fields and you have to download the data.    When you open the download you have years and years of data and old employee names. I think we should be able to filter this TIME OFF BALANCE report to see only active employees.It would also be great to be able to filter by Time Off code. ThanksLDO

Hi! I have a problem with uncategorized income. I manually added transactions to uncategorized income as I wasn't sure where to categorize it at that time. Now, I want to reclassify it to the correct account. What should I do? Please help me. Please. Thank you!

Hi My Direct Deposit Account is on Hold Can you check please

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My wife has QuickBooks Pro 2018.  It's installed on her computer and requires no online connection, no annual subscription, no nothing. She paid something like $249 for it back in the day, and OWNS it. I've been trying to get for her the newest version of QuickBooks Pro, which I think is QuickBooks Pro 2024 based upon my research, but I cannot find a place to just BUY it.  I just want to do what we did back in 2018 where we BUY the software, install it, and then OWN it without constant subscription payments. And don't *EVEN* tell me about QuickBooks Online.  Yuck.  $100 a month?  Are you kidding me?!  And it doesn't even DO half the stuff that QuickBooks Pro 2018 did -- and that's SEVEN YEARS OLD now!  No.  QuickBooks Online is garbage, and she will not use it.  She tried it, and she despises it.  Utter junk.  A horrible, HORRIBLE product. Can someone PLEASE just post a link to an INTUIT website -- not some scammy eB

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We have a customer that reimburses us for expenses incurred on their behalf. We are currently having an issue with some expenses not appearing on the Receive Payment screen. The expenses appear on the statement, are in the transaction list, and are reconciled. There is no discernible difference between transactions appearing on the Receive Payment screen and those not. Several share dates and vendors, all have the same customer, transaction type, and class listed, and none of them are marked as billable. The audit logs show that they have not been tied to any other payment. We have never run into something like this before and it's happening on multiple users' computers and across browsers. 

Almost all loan companies and others that use Plaid or some other means to check my business checking account cannot find Green Dot Bank. It is very limiting when it comes to finding lenders and other resources for my business. What can I do to fix this?

Getting error 15270 when updating payroll   

Greetings QBO Community,I am missing 2 days' Payouts - last Fri and Sat - after the current Square Update. Is there a way to force these Payouts to post to my Bank Account?Thanks,Mike 

Attempting to access "Reconcile" and keep getting the set up page.  I am a Company Admin (CA) with no restrictions.  Our Primary Admin (PA) connected the banks and has done bank reconciliations since our conversion to QBO Advanced from QB Desktop.  The PA can see everything under "Reconcile", but I as the CA am not able to see anything.  I get this Set Up screen no matter which option/route I use to get there.  See attached .jpg for reference. Question: Does each user have to connect to the bank just to see the Reconcile tab, functions, and reports?  To my knowledge, though, there is only one login to the bank so will it be impossible for me to see this function? 

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 How do I insert an image or photo in a QB community support thread on the forum?  After clicking on the image icon what do I put in the fields source, image description, dimensions.ThanksLDO

Why there is an account to track costs associated with vehicles called Auto but at the same time under Other expenses there are a buch of accounts for vehicles expenses- like vehicle insurance-vehicle repairs, gas and fuel, tolls, repairs, etc ? what is the difference?

 I need help with the new  “Time Off Taken: Report Total Time TakenVacationPersonal LeaveUnpaid Time Off VACATIONVacationTotalPAIDPaid Time OffTotalUNPAIDUnpaid Time OffTotal503.75811.75268344.2504.25 Why do I have two vacation columns?2. Where is Holiday Pay?3.  Where is Bereavement?4.  What is Personal Time comprised of?   What is the 26 Paid and  8 paid time off? Why does the above not match the stub below?Regular Pay620.93hOvertime Pay5.04hVacation Pay11.75hHoliday Pay8hBereavement Pay16hPaid time off34hUnpaid time off4.25hBonanza hours0.5h 

I'm a general contractor in the home building industry. Each employee tracks their time in Quickbooks and at the end of each month, that time is added to a project/customer invoice.  The issue is that we have multiple billable rates for different employees and would like to use the same product/service. For example, we have a supervisor, carpenter and an apprentice all clocking in and I want them all to use the same product service, e.g. Rough Framing, though I want their individual billable rates, not the item sales rate. Each employee has a billing rate setup in their employment details, though when I create an invoice and add their time, the product/service rate is what shows up, whether I set it to 0 or 100.  What I don't want to do setup three different product services, e.g. Rough Framing: Supervisor, Rough Framing: Carpenter: Rough Framing: Apprentice.  Is there a way to have the billing rate of an employee override the sales price? Is there an

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Hi there! We recently tried out QB online and it didn't work out for our company, so we migrated back to desktop. When we did that all of our default settings were reset. One of the things I'm struggling with finding the answer to is in customer payments. I have set up the payment preference for each customer we have. Before, when I would go to receive payments it would automatically choose their default payment preference. However, now it never chooses a payment type when I'm entering payments, it always makes me choose. We have looked in the company preferences and not seeing a setting for this. It's not the end of the world, but it was much more efficient before. Can anyone help?

The "payroll summary report by employee"  lists Regular, Overtime, Vacation, Bonus and Paid Time Off.Can I make this report  also list  Bereavement and Jury duty?Can i have employees request bereavment or jury duty in the workforce app and then pay them in payroll and have the line items show up as individual line items their stubs and payroll summary report.Or will specific line item  Time Off  requested In Time always show up cumulatively in PAYROLL as PTO on reports and  employee stubs?ThanksLDO

I track each one of my jobs by class.I have just tracked a job by Class #100.On the Profit & Loss by Class report page it stops at class #99.Wht is the fix to get this to show on my Class Report List?

Dear QBO team,We need to talk. Again. My client uses recurring sales receipts with cards on file—something your system is supposed to handle reliably. The card is entered. It's verified. The sales receipt is scheduled. The green light is on. Everything looks perfect. And yet… sometimes the payment just doesn’t run. No error. No flag. No explanation. Just silence.And this isn’t new—I’ve reported this multiple times over the past year. I’ve spent hours on the phone going through the usual script (“Yes, I know how to use a mouse.” “Yes, the green light is on.”), only for your reps to eventually admit that yes, the transaction should have processed… but didn’t. And no, they can't tell me why.Here’s what this bug means in the real world:1) I have to manually click into every single recurring sales receipt—even though it was “set and forget”—to verify that the card actually processed. If the card last 4 and account funds deposited to isn't there, I know it failed to process.2) Today, ye