QuickBooks Q&A

We upgraded computer from HP tower to a mini driver and to Windows 11.  We have QB 2020 non profit desktop version and I cannot open the back up company files even though back up is in F: which is what drive the backups were saved to originally.  I can click on file but then it puts me into activation loop and after filing information and getting licence number it just goes back to the beginning.  Any suggestions???

Good morning,Can you tell me why suddenly the 2023 program says "desktop has reached the expiration date and will no longer open" I thought the desktop product was still accessible?Even if I synchronize my license, or activate again nothing changes. Under CTRL+1 it now says "not activated".Although yesterday everything went perfectly, I did not receive any notice (email or in the program).

I am with a provincially incorporated nonprofit and we aren't HST registrants and don't engage in commercial activity to be able to claim input tax credits anyhow. However, QBO keeps showing ITCs and a negative HST in our liabilities. We don't have any HST liabilities. I have to do an adjustment every month to make sure the reports we publish are accurate but there has to be a better way to do this? Is there no way for it to stop tracking HSTs if we aren't registered and have no commercial activity? 

hello I have recently taken over the job, and when I issue invoices, the 13% tax is automatically generated and applied to the preset account tax collection from the invoice, i.e., a/c 25500. However, when the time comes to input bills, the tax payable also goes to the same account 25500.  My manager wants to separate the tax account into tax payable and tax collectable.  I try to separate it but was not successful. then my manager told me use excel issue invoices instead of Quickbook, and use manual input tax by create general entries in Quickbook.  Any suggestions that I can separate the tax account?  thank you.

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J'ai essayé d'ajouté des lignes entre les items de ventes mais ça ne fonctionne pas, ils se regroupent tous.

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They took my money. From my Google wallet. And now when I try to sign in I get an error and it won't let me see anything. Total scam artist.

When emailing from quickbooks, my issue happens when the email address is not correct, but the quickbooks program doesnt tell you this, it says other things, like you need to reset your password, or your firewall is the problem! The problem after trying to fix the email program, was that quickbooks doesnt tell you there is an issue with the actual email address, your sending too! we found this out by using gmail to send one, to test the email address. The problem was not my server settings, its a quickbooks problem! Please fix this! Thank you! 

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Your help is useless.  It doesn't answer my question

Nous avons plusiers comptes bancaires et lorsque nous avons appliqué un paiement, le mauvais compte a été utilisé. Comment le modifier

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I have a drop shipping business where each order is invoiced to a customer at the same time a bill is entered. Whenever I try to see a list of unpaid bills or invoices in the reports tab, each invoice or bill ( or even payment) is shown multiple times. The PnL and Balance sheet is fine so QB isnt double counting the transactions but im not sure why the transactions are showing multiple times

when i press submit payroll its not going forward.

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Hello,  I've been trying to solve this issue for a couple years now and can't seem to find a fix (also spoke with QB support and accountants who have not been of any help). My business requires me to import good from the US into Canada. When importing goods, I must pay the GST on the total value of the shipment. My issue is, when adding the invoice to QB, I can't overide any tax amounts. For example, I bought 7500$ (CAD) worth of products from the US. My invoice at the CBSA office would be 450$ where 75$ would be duties / other import fees and 375$ would be GST. Is there an easy way to break down the invoice and manually split the correct amounts? The QB assistant says this functionality is not available, however I have a hard time to believe QB can't sort this type of transaction... Every time I just end up cancelling my subscription, however with my business growing, Excel is too time consuming and will eventually need to make the switch to a better software.&nbsp

Unfortunetly I still can not get the updated payroll.  Have tried everything suggested. 

I went into the Subscriptions and Billing section under the gear icon, but there's nothing I can do from there.

I have set up a company contribution for the employer paid benefit plan but have ran in to some issues when it automatically stuck this into a payroll liability. The Benefit plan is paid and added to a expense account when we receive the insurance bill. Now by using the employer contribution its created an additional liability. Is there any way to fix this so that the contribution doesn't affect the accounts or do I have to adjust the insurance bill to pull from the liability account? Thank you