QuickBooks Q&A (US)

I just received a phone call from a 209 area code; I didn't pick up the call so it went to voicemail. It was someone with a very heavy (Indian?) accent calling himself Alex and stating he was from the Quickbooks support team and that he is concerned that we are not getting the latest updates nor are we synchronizing with.. here he added something unintelligible. I have no intention of calling this guy back and am going to assume it's a scam to try to get into my QB. My question is how do we know when it's legitimately a call from Intuit; do they actually call or only email? If they do call, how does the name show on the caller id?  Also, if they do call, how do we discern that it's legitimate? What are the clues that it's a scam call?

I work for an agency that uses quickbooks to bill for services, but do not accept ACH payments.  One invoice went out to a client with the ACH box checked, and they made a payment.  We are not able to set up a bank account to link to quickbooks.  How can we retrieve our payment from quickbooks?  Who do we get in touch with?

Does not show start locactions

A few weeks ago my Write Checks screen stopped updating the register balance after the check is saved. It continues to show the balance before the check was written. If you exit out of the screen and go back, the balance is updated. If you change to another bank account and go back, the screen is also updated. Why is it not updating the balance as soon as the check as saved as it used to do? QBOL is a POC.

i am preparing cash flow statement manually, would appreciate assist of fixing the issue from system

I created and E-filed my New Mexico State Unemployment Taxes; however, the State Agency states it has not been received. According to the State agency response there is a new XML file format - why didn’t Intuit update properly?

Can't send invoices

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I am a law firm and need to bill in tenths of hours but invoices convert to hours and minutes. How can I set so that invoices reflect tenths of an hour vs hours and minutes?

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The tracking icon has been on my phone but when I've gone to review them, they're not there.

When opening an invoice and saving again, even just to download or print, it unlinks the estimate I have attached to it. 

Every time I create a new invoice (new style) the side menu pops up that shows where it be edited such as customization, payment options, design and automation.  Is there a way to stop this from popping up with each new invoice or is this just standard for the new style invoice?

Hello. I need to create a customized report that, simple though it is, seems impossible as far as I can tell. Making a hail mary in hopes someone here can help. I need a report that can: Show sum total donations by customer Include the customer’s addressThat’s it. I can easily create #1 using “Sales by Customer Summary” and filtering by Product/Service, but for some reason this report has no customization option for Columns in order to add a column for Customer Bill or Ship Address. I can create #2 using “Sales by Customer Detail” and filtering by Product/Service, BUT this report displays every single transaction, not just sum totals, and it can’t sort by customer totals. Is there any possible workaround? I am using QuickBooks Online Advance. Thank you in advance

Dans le calculateur, est ce que je peux changer la virgule pour un point

Is the Open bank feed the same as data sharing, as I have had multiple emails telling me I am data sharing with Intuit 

I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).  It says not fixable by Rebuild.  It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it.  However I cannot figure out how to find the Customer ID to complete the task to see if it works.   Does anyone know how to find the Customer ID?  Will this even fix the problem?  And if not, how does it get fixed? Thanks!Tinael_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1176. prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Re

My client has Workforce Payroll. They are enrolled into automated taxes and payments. I just reviewed the 2026 Q2 941 and was shocked to see a “balance due” on the 941. I confirmed that Intuit drafted all tax deposits from my client’s bank account for the entire quarter and the reporting in QBO shows that the funds were paid to the IRS. I called support and they tried to re-generate the 941 but with no success. We discovered that the 941 payment total did not include the last tax deposit that was made for the quarter. As such, it was clearly a QBO system error that didn’t calculate the correct payment amount on the 941. There was no follow-up as to why this happened and I just found out it happened to another client. And since our subscription doesn’t include amendments, I was told I would need to file the amendment myself. My questions are: 1) why would Intuit not research/fix/communicate an error that impacts filings with the federal government? 2) when it is clear that the system fa

got a determination from the tax notice resolution department on an IRS penalty but I disagree and want to discuss my determination- I don't think they had all the information when they made their decision

mobile check deposit

My QuickBooks Checking account is active and in good standing. I don't get an app error message when trying to use mobile check deposit — instead, when I called support, an agent verbally told me the account is "not eligible." No specific reason was given, and no path to resolve it was offered.I've now spent significant time on the phone (1.5+ hours, transferred through 5 different agents) and no one has been able to tell me what's actually causing the ineligible status or what I need to do to fix it. This is blocking me from depositing a paper check from a client.Can a moderator or QuickBooks staff member please look into the backend eligibility status on my account and let me know the specific reason and how to resolve it?

I have just installed QB 2020 and while restoring my Company File I was asked for a a User Name and password.  User Name was Admin so I left it as is, I made a password and logged out and when I tried to log in again I had a continuing error on my password.  My password is correct the problem is it is showing a User Name other that Admin so how do I change that.  Usually there is a link for forgot my User Name, there is not.  How can I get in?Thanks 

I am using QB Premier. If I create a Sales Order for parts x, y, and z. Those parts then need to be ordered from channel partner vendor so, from the sales order, I select "create purchase order" which will carry through the parts(or items) and quantity from the sales order to produce a purchase order that will go to the vendors. It also carries through the "customer" from the sales order which is paired with each item on the Purchase order. When I receive the parts from the vendor with an invoice and create the bill for that PO, all items from that PO have the "billable" box checked. I do not want this box checked. These are not billable to the customer except by the invoice created from the Sales Order. I have "unchecked" the preference to "mark all expenses as billable" but it appears that, because there is a customer paired with the item on the bill, that preference does not apply and the billable box is automatically checked! I spend a lot of time unchecking those bo

The bank feeds for my BOA checking account stopped downloading. I refresh and it says completed but no new transactions are populated. However They work for the CC credit card accounts but not for the checking. I also tried to create a new QBO Desktop account and link to the checking account and in the new file the transactions are downloading. Is this a bank or QBO filed issue? How can I solve this issue?

I've got a handful of clients who's autopay is failing, but we can't figure out how to update the payment on file. What do I tell them?