QuickBooks Q&A (US)

When I log in Intuit shows that I have already paid.  I will have to call customer service.  Has anybody had this issue?

I need to use my quickbooks today and I am locked out and in read only yet my subscription expires Jan 29, 2027. Last time I checked it hasn’t gotten to the date yet!!! What is going on????

I am getting an email saying they are paid and money is going to my bank account, but they aren't getting checked off as paid in my quickbooks. It is making me do another step that should already be automatic... Anyone else have this complaint?

Oddly, this year looks OK so far, so it doesn't seem to be an errant Rule. Personal Income files look normal. And as far as I know other transactions are OK. What on earth?

When matching a transaction to a receipt with multiple line items puts --SPLIT-- in the Purpose column. This makes it look like that transaction is split between Business and Personal. I have no control over Purpose when the transaction is still pending “says can’t be added when matching,” and I don’t see any options on the receipt side. Am I missing something here? 

We have received two phone calls  from our customers that their credit card was charged twice yesterday.  When I went to the merchant account to look at the transactions, it only shows once.  We have never had customers call us and tell us their card was charged twice.  And both transactions were from 09/14/20.Please help.

I use QuickBooks Online with QuickBooks Payments. I need the QR code on printed invoices to link to each invoice's customer-facing Share Invoice Link. My new invoice interface only puts a blue View and Pay/View Receipt button on the PDF. The QR-code option and ‘Add payment link to PDF’ setting are missing from my account. Can you enable the invoice QR-code feature or tell me where that setting has moved in my account?”  

If I delete a non-posting invoice do the time and costs become billable again?

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How do I enter invoices with the correct invoice date after a month has been closed? For example, assume I have closed the month of August. On September 10th I receive an invoice dated August 20th. I don’t want to post the invoice to August since it has been closed but the system will not let me post the invoice with a date of August 20th, I need to manually adjust it to September 1st. This then can mess up the due date for vendors we have set up[ with specific terms say 30 days. Other systems I have sued would allow for the August 20th date but would post it to September since August was closed.  Is there a way around this other than opening August just to post this invoice? 

An employee already received the direct deposit into his account. He'd like to just pay back the difference now rather than fix it over the next payrolls because his hours are going way down due to returning to school. I have QuickBooks desktop with enhanced payroll. I accidentally gave him 27:10 extra hours! Ay yi yiHow can I make it right in QuickBooks? Do I somehow reverse the whole check? Is that possible? I’m thinking not, since it would have to remove the money from his account. Or do I leave the pay as it is, and somehow issue an adjustment into his payroll account? After many many years of using this payroll, I’ve never had this happen. Help!

I own a marketing company. I’m also a photographer.  I moved my banking to QB to streamline.  Today my account was closed. No warning. Zero explanation. No emails of documents needed. No outreach at all whatsoever.  theres $633 in the account.  I call the emailed number to reach out to the “team”, they can’t help me - so they transfer me again - they can’t help me and say I need to go to the risk department. I sit on hold for over 2 hours. No answer. Call again - same process - on hold another hour and a half and was hung up on since it’s now 6:45 PST.  green dot will not help me.  quickbooks will not help me.  intuit wont help me.  So what’s next? A lawsuit? There’s many reports of this happening. I can prove my business. It’s in print.  I’ve tried every link - every number - every chat and this seems like fraud. 

Invoicing has stopped working. I go to sales and get paid, sales transactions, select unbilled. There is no longer a “Convert to Invoice” option on the right side, and on the “Batch Actions” button, everything is grayed out if, even if I select just one invoice. I’ve tried incognito mode, tried a different computer, and downloaded the desktop app. All are having the same problem. Please help asap, I’d like to get paid...

Tracking mileage was making the app crash, so that’s why I tried deleting and redownloading… but now there is nothing to redownload!

Costumer has paid but their payments are on hold

My operating system was corrupted and I had to have it uninstalled and reinstalled, losing all software.  I reinstalled QB Pro 2019 by download.  Now, when I run QB, the font size on all screens is microscopic, making it nearly unusable.  How can I enlarge them?  Thanks for any help!

Something recently changed in QBO and I can no longer select multiple vendors/bills and just print checks one time only.  I go to Vendors, Pay Bills, then check the bills I want to pay, but when I proceed to the next page to add additional vendors/bills, all of my selections on the prior page are then unchecked and no longer selected…. which means I now have to select bills from page 1 and print the checks, then repeat the same process for each additional page.  This doesn’t make sense and not sure why/what suddenly changed?

Good afternoon. I would like information regarding the payments that have been held for nearly 90 days; I haven't received a response. The amount exceeds $60,000, and my account was closed in order to process the payment. I would like some information from QuickBooks.

I was charged 2xs when paying my rent to my landlord. Says I’ll be getting a refund but just want to make sure. invoice 8743.  

I'm reviewing a bill payment and when looking at the audit log, it tells me that there was an "Indirect edit by System" that took two new bills and posted it under the payment so that it would not have a credit. Is there a way to make sure this doesn't happen again?

client had to remove initial bank accounts and then readd them, when readded, it came in with a different bank name, want to know how i can merge them as I've already reconciled etc for the last 5 months

Does the office in Culver City help customers? Has anyone gone?I am fairly close and can drive there but I want to make sure I can get help. At this point though, that might be the only option that I have.

I want to upgrade Quickbooks Desktop for Mac 2019 to current Quickbooks Desktop for Mac (2023 or 2024).I'm able to download a new .dmg file, but it does not show as a purchase and then give me a new License and Product code so I can properly do it. Where do I pay for the new upgrade and get what I need to get started w/ the upgraded product?

I submitted a full account deletion request for my Intuit Academy account, but it is stuck. I received an 'Action Needed' email, but my account dashboard is blank. The deletion is blocked by a QuickBooks Online Free tier subscription that is completely greyed out under my Products & Billing page. I cannot cancel it myself. Please manually cancel or purge this free company tier so my master privacy deletion request can process.

Hello, with the recent overhaul of QBO, can someone please clearly explain how do we batch import expenses using a .csv file? Everything I'm reading is dated to 2021, and some threads are mentioning a download of "QuickBooks_Import_Excel_and_CSV" which has documentation and screen caps from 2007/2008. I have about 90 expense transaction I have saved in a spreadsheet that i'd like to get over to qbo.