QuickBooks Q&A

Urgent Assistance Required – Search Function IssueHello QB community,I usually file all my relevant documents under a container number so that I can easily search by container number in the description line and view all related invoices and bills. Since yesterday evening, this search function has stopped working. It’s causing significant disruption to my workflow. Someone noticed it or know how can I have this back?Thank you for your prompt attention!

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Printing to pdf printer - starts the print/save process - I can specify location & file name - freezes on save.A file is created, but it is not a valid .pdf 1. I have done - many times - the fixes in:https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-problems-quickbooks-desktop/L6N5ZHcPF_US_en_US 2. This includes PDF repair tool, install diagnostic 3. I have 3 pdf printers : Microsoft, Adobe, Foxit software - printing to any/all causes Qbooks freeze 4. I updated Windows 11 Pro and Qbooks 2021 - no help5. After a bunch of hrs - i am stuck - thx in advance ...

I use QuickBooks Desktop Pro 2020 for my business. Today I tried to print an invoice for one of my patients and QB froze. It has never happened before so I closed the program, reopened it and tried again. The same thing happened. I tried saving the invoice as a pdf instead but QB still ended up freezing. I have tried restarting my whole computer, I have utilized QB Tool Hub, I even tried manually changing a few things per tutorials that I found here and nothing has solved the problem. The printer works fine printing anything not off of QB and when I tried to print a different customer's invoice it still froze the program. 

I've had to upgrade to a new computer just a few months after I purchased QB Desktop Pro Plus 2021. I installed QB on my original computer with a disk. My new computer doesn't have a disk drive. How do I move it over? Thanks!

Hi, I am currently trying to delete my accounts as I was trying to start a company and something got glitched on the back end and now I am unable to access all 3 of them, nor am I able to see the accountant view. I am 100% disappointed with the customer service team, as I have spent the last 3 days talking to nearly all customer services reps and not one has helped, they just continue to transfer me. This process has been nothing but painful and all I wanted was to start a company and I am now unable to access any resources. I have no more emails and no more phone numbers to use to make another company. I would love some help as to how to handle this. I have tried deleting them through the website, it says it's been requested, then emails me again to say something needs to be fixed, and nothing happens. I am just trying to delete my accounts so I can start my company without complications. All helps and advice is awesome, thanks. 

Why Direct Deposit Payroll does not show on Bank register or bank reconciliation?

I have called about the integration transactions for specifically Amazon that will not allow me to confirm a card for. It only seems to be a select number of transactions for whatever reason do not have the card and will not let me confirm that account. I have called numerous times and its been weeks and have not heard back anything. Anyone know what to do?

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I know I likely need to just update QB's, but that just isn't an option currently.  I have never used the option of downloading bank and credit card statements, in trying to do so now I get an error message no matter what bank I try to setup. The error is OLSU1011.  Is it worth my time to try any of the fixes or am i just to out of date?

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  In this month's episode of Quick News, Emma will go over your recent product updates in QuickBooks Online and answer your top asked trending questions for October 2025. She'll cover the new sales tax filing update, updates to employee compensation in Payroll, the new ability to set effective dates for pay types, and Bill Pay Basic becoming included with QuickBooks Online. She'll also cover how to undo past bank reconciliations, how to customize invoice templates, and how to resend an employee invitation to Workforce. Tune in and leave a comment below if you have any questions! 

A manager purchased multiple credit card gift cards for staff attending a conference out of state.  How do I enter the expense of the card as well as the individual expenditures?  It is a non-profit organization and individual receipts are required for reporting for reimbursement from a grant.  There is a balance remaining on each individual cards

How do I remove the "Move to Intuit Enterprise Suite" selection from my task bar?  

The previous date never gets entered

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Trying to do payroll for a member of the s-corp. We re-imburse them for their health insurance premiums (they pay directly, so we just re-imburse). So it looks like I need to do an expense similar to the answer:https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-how-to-reimburse-s-corp-health-insurance-premiums/01/1446166/highlight/true#M128900But I first started doing it how it's mentioned in the first response first, i.e. adding S-Corp Owner Health Insurance to their paychecks under "Other Pay". But this doesn't send them any money, and also took out taxes.  Is there any easy way to rectify the couple of checks that have the S-Corp Owner Health Insurance? Can I just put in a credit balance to counter them out somewhere, and then send it as an expense so it actually goes to their bank account? What would be the easiest/most straightforward way to fix this? Thanks! 

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I added fixed assets in QB in January 2025. The depreciation expense account is incorrect for some of the assets. Since I cannot change the account, I deleted all depreciation journals posted in 2025. I would like to get rid of the depreciation schedule and start again. How do I delete the depreciation schedule?

Nothing happens when I insert the card and or process payment. The bluetooth card reader is connected to the pc.

When I hit Update when I'm in my account within QB, nothing new gets downloaded

I'd like to solicit advice from this group. Periodically, I have a situation where I get a check from a vendor. The check reflects payments received by the vendor for an event we put on. The vendor deducts their expenses and the check our organization receives are the net proceeds. In the past I have posted the sales receipts.  I then "write" a check against undeposited funds and then transfer the net to our checking account. My question then is whether or not there's a better way. Curious what other folks have done or do. Thank you!

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