QuickBooks Q&A

Buenos diasTengo un deposito retenido desde 01/06/2026, llame a QBO y me dijeron que en 2 días habiles estaría resuelto pero ya pasaron 30 días y no se ha resuelto, en este caso que paso procede?

Does anyone know here why my deposit transaction has not yet been reflected on QBO? Do you also experience this situation? what did you do?

I am trying to connect a Home Depot Commercial Credit account serviced by Citi to QuickBooks Online.The account is accessed through the Citi Retail Services Commercial website:retailservicescommercial.citi.comHowever, when I search for Home Depot in QBO under Bank Transactions → Link Account, the only U.S. Home Depot option available is “Home Depot Consumer Credit Card (Citi).”Searching for Citi also does not show a Citi Retail Services Commercial or Home Depot Commercial option.This is a commercial Home Depot credit account, not a consumer Home Depot credit card, so I do not want to connect it through the consumer option.Is there currently a supported bank-feed connection for Home Depot Commercial Credit accounts serviced by Citi? If this is a known connection issue, is there an open investigation that my account can be added to?Thank you.

merci

Mi empresa (Helvex USA Inc.) está configurada correctamente con dirección en Dallas, TX y dólar estadounidense como moneda, y ya cambié el idioma tanto de mi navegador como de la cuenta a inglés. Sin embargo, en "Configuración > Cuenta y configuración > Avanzado" el formato de fecha aparece como dd/mm/aaaa y el formato de moneda como 123.456,00 $ (ambos formatos latinoamericanos, no estadounidenses). Como resultado, reportes como el Libro Mayor siguen mostrando términos en español (Cargo, Abono) en lugar de inglés (Debit, Credit).

When I am entering vendor bills it not pulling up the last entry for that vendor.  

How to resolve, please help! 

After applying a credit/payment to an invoice, the invoice shows the correct balance but when i click email that same invoice and the preview comes up it is the old balance without showing the payment and the new balance.   How can I email the invoice and it show the correct balance?

We have just changed from bill.com to QB bill pay as the two stopped syncing. I can no longer select multiple bills to pay in one transaction to a vendor. Please help!

I need a report that lists invoice numbers and amounts for paid invoices.

I needed to delete an incorrect transaction; but it had already been reconciled.  Now my bank beginning balance says it is out of balance.  I tried re-entering the transaction, which balanced the beginning balance, but I really need if off the register/ deleted

I use QuickBooks Intuit ONLINE Payroll.  Sadly,  I think vacation is accruing on holidays and PTO i.e vacation ,  How do I stop this?I only want vacation to accrue on actual worked hours.ThanksLDO 

My bank of America account is not downloading new transactions. It is saying all caught up but didn't download transactions for today or yesterday

The new update to Reports makes my printed reports illegible in tiny point 7 font, the workarounds I’ve been given either don’t work (wasted days on these) or takes too long (formatting Excel??) Has anyone found a way to print reports in a normal sized font? Scaling and other such nonsense only changes the screen it does not change the printed font size. Note: I cannot give my boss a report on LEGAL or 11x17 sized paper, please be serious Quickbooks. 

I'm trying to get all of my accounting straight for 2022, and I'm running into a problem with my main checking account. When trying to perform the first reconciliation, my beginning balance is wrong. The beginning balance is showing -199.57 in the reconciliation window, and since it is the first reconciliation of the account, it can't be changed. The account will not let me edit the opening balance in the edit account window. There is no "Opening Balance Equity" entry in the register, nor are there any journal entires adjusting the opening balance. Am I missing something simple?

I get the message "Our connection to this bank expired (350)," and I have to reconnect all three accounts every time I want to download transactions.

Hello, My name is Logan and I use Quickbooks Desktop. I was wondering how to set up an employee Roth contribution for SIMPLE IRAs. I know that the SECURE 2.0 Act started allowing employee roth contributions to SIMPLE IRA's in 2023. However, when I go into to set up a new payroll items for Roth contributions for our SIMPLE IRA, I don't see an option. All my contributions are currently set up pre-tax (as that is the only option available).  - Is there a way to set up Roth contributions for SIMPLE IRA's?- If not, is there an update coming soon that will allow this? Thank you,

I have a lot of custom reports which I have saved as shareable to all. I have an new employee starting and when she logs in she cannot see the custom reports. Can someone help?

I'm a QuickBooks ProAdvisor and my QuickBooks Checking account feed stopped populating into the register approximately ~2 months ago. The account itself is active and showing current activity in the Cash Flow/QuickBooks Checking management area, so this isn't a funds-access issue — it's specifically the sync into the bank feed/register that's broken.I have an open case\that keeps getting routed to the Online Banking team. Each time, I'm asked to re-enter my bank login credentials to reconnect the feed. QuickBooks Checking doesn't have a separate bank login — the account is managed entirely through QuickBooks, with no independent Green Dot portal — so this troubleshooting step doesn't apply and can't be completed. I've explained this on 6-7 separate calls and the case keeps looping back to the same request.Since QuickBooks Checking is a Payments/Money product rather than a third-party bank connection, I'm hoping this can be escalated to the team that actually owns that infrastructure, o

Need help - QB Chat Room says I am not the admin and that is why I can't Activate Direct Deposit.  I am the only user on the account, i set up the account I am not sure how to fix this to so I can Activate the Employee Direct Deposit  Can someone please help me

How to make my customer pay the invoice processing fee in the right way?

Can we undo the reconciliation using QBO? One of our trainee madw some errors. 

The registered account manager passed away and we can’t figure out his login. How do we get the entire account deleted and canceled?