QuickBooks Q&A (US)

I am trying to log in and change payment options All i get is error codes I can not access ONLINE payroll as a product- 503 service unavailable messageand under accounts i can not change payment as that is yet another error codeSomething's not quite rightSorry, we are unable to process your request at the moment. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-BILL-002)visit customer support through the email links & gives this error code:502 ERRORThe request could not be satisfied.

Receipts that were emailed into QB’s are now reappearing in my receipts from months ago. These were all previously processed. Anyone know what would cause this to happen?

I have not got any figures from last April 2025 for my tax return

My statements are now printing with balance forward instead of showing all outstanding invoices and payments that are unapplied.  Please advise on how to fix.   

I've checked my device is connect fully to internet. This happens regularly and seems to update when it wants to and not when I need it too

I use QB to do the accounting for a small, non-profit dog club.  We have several major events each year.  I'd like to export the QB Profit/Loss report to an Excel Spreadsheet to allow the data from that sheet to be used to create individual event budgets and reports.  Exporting from Quickbooks to Excel works ok ......  but every time I try to export updated data to Excel, Quickbooks reformats the data (adds or deletes spreadsheet lines depending on whether the current QB report needs that line item (typically because the value of that item for the current month is "0").  This reformating screws up all of the other links within the Excel workbook so that the formulas in those dependent sheets now refer to cells that are either empty or contain data that doesn't match the data label on the dependent spreadsheet. Is there  way to have QB export all of the income and expense items - even if they are zero ($0.00)?  Then the formulas and links in the d

Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".  This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026. After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.  After reviewing other support forums other people were having the same issue with no help or solutions. I then called customer support which they did validate

Has anyone experienced a change in how Bills are processed via AI?  When I go to the Vendor, select Bill and drag the bill to the AI, it used to leave the address as if from the Vendor File.  Now it changes the address and it usually comes out as all one line and you have to fix it.  Anyone else seeing this?

Delete my account

I need help. The credit card company switched providers mid month in March to April billing cycle. I can’t access the statement either. So the business had a delay in collecting all of the credit card receipts during the cycle so I kept the 1st feed up (account no. 1020) and set up a 2nd account number (account 1021) to pull the new card provider info into. I have just recently obtained the last of the March receipts and shut the feed off on the 1st card (account 1020). I tried to reestablish the feed for the 1st card but it won’t let me access info more than 30 days old. I thought I could update the feed for the 1st account and swap the receipt info from Apr-Sept from the acct 1021 to 1020 easily. I was wrong. How can I fix this so it is all under the first credit card feed without losing all the receipt details from Apr-Sept. that is in the second feed?

Quickbooks says my subscription is canceled.  They charged me $1049 for the annual subscription and $75 per month.  All are paid.  I can’t get into my Quickbooks to use it after paying all this money!!!!! WTF!!!!!  I paid for the software.  Now they charge me both annual and monthly to use what I bought.  Now I can’t even use it after they billed me.  Very frustrating.  

I am attempting to file my taxes that I received an extension for. But now they are due. Anyway, I just realized Quickbooks stopped receiving my transactions on July 11, 2025. I made a CSV file of my bank transactions. But Quick Books will not upload the file.

we have no Internet service at the office very disappointed that quick books is letting me down after 27 years of use why can we not keep desktop working 

Through my LLC, we do business through a couple different brands, but they are both part of the same LLC.  I am trying to figure out how to set up invoices when you have 2 or more DBAs.  For example, invoice templates where the company is listed slightly differently:-My LLC (d.b.a. brand 1)-My LLC (d.b.a. brand 2)

As a non-profit, we generate Donor reports for the various projects / people in our organization.  We’ve used the Accountant Desktop version for years, and the Donor Reports were great.  We just moved to the Enterprise version.  It was an easy transition because everything seemed exactly the same.  I just generated a Donor Report with the Enterprise version and noticed a difference in how the donation is reported.  When a donor gives using our online platform (Stripe), that service will add a fee.  The donor can choose to cover the fee by adding it to their donation, or the fee will be deducted from the donation.  With the Accounting Desktop version, there would be a single line for each donation, displaying the Total Amount Paid of the donation.  (I’ll attach the different reports to show what’s happening.)  So if the Donor gave $250 and covered the fee of $7.78, with the Accounting Desktop report, it would show $257.78 for that donor in the Income section on a single line.  If the do

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How to enable my QBO invoice payment option?

I noticed an issue from last year. An invoice from 2025 listed Item A, but we actually shipped Item B to the customer. Since 2025 is already closed, I can't touch the original invoice, and our inventory for both items is currently off. How should we handle the current-year adjustment for this?

So about 3 weeks, my online store got hit by someone trying fraudulent credit cards. Around 250 cards were tried in over 10 minutes and 4 were successful.  I got an email that Quickbooks was closing my Payments account. Which makes sense and I don’t blame them for it. I called the next day and they said I had to reapply for a new account and told me to use a different email address.  The application was filled out on 8/20 and I got my new Merchant ID number and said it will take 1-2 business days. That was 19 days ago. Numerous calls, HOURS on hold, Transferred to about 20 different departments in the last 2 weeks and nobody can get anything done.  I got told 8 days ago, the risk department has it pending and they will call me that day. No call. Back on the phone and another hour on the phone and they’re telling me the same thing again today.  This is absolutely absurd. 

Is there a Quickbooks report that shows the delivered date (either item receipt of bill date) of an item versus the ordered date on the PO?

I am trying to send out monthly invoices to my clients. When I click to create a new invoice, whether it is through the general invoices page or clicking next to each customer to create an invoice, I reach a page that says “We're sorry, we can't find the page you requested.” I have tried clearing my cache, I have tried an alternate browser, and I have tried searching for additional information on how to resolve this - all to no avail. If I cannot send invoices to my clients, I don’t know how I can use this platform to operate a business.  Thank you so much for your swift attention to this matter. 

When trying to print I get the message Waiting on printer connection. I have used the Quickbooks tool hub several times-Quick Fix, Diagnostic Fix, Print PDF and Repair Tool to no avail.It appears the ABS PDF Driver v400 is not working but I cannot find the driver file to reinstall.

Anyway we can get quickbooks to update the web address for Vystar Credit Union in order to link accounts with qbo. it’s been changed to online.vystarcu.org Nobody with VyStar is able to link accounts with quickbooks currently. 

How do I cancel payroll subscription?

Hey everyone! Can you recommend an ERP system for a small IT company (up to 50 people)? Ideally it should have everything in one place - sales, projects, HR, recruiting, and finance. Would really appreciate any suggestions!