QuickBooks Q&A (US)

Is anyone else having issues with the W-2 not being updated with QSEHRA BOX 12 FF W-2? In December 2025 I manually entered the amount as instructed in the “Manage W-2” edit section.  I waited several days as instructed.  It did not update.So, I did the Edit W-2 again, also in December, thinking maybe I did something wrong the first time. I waited several days as instructed.  W-2 did not update. Next, I call support.  I provided all of the information.  QB said it was a known issue.  Gave me a case ID and said they would fix it.  On Jan 8, 2026 I receivean   email stating:"Entering totals in Box 12DD does not stick/save after submitting. Good news! We reviewed your case (xxxxx), and we're happy to say this issue was resolved."  That QB response was incorrect I asked for 12FF to be updated.   When I check the W-2,  12DD was not even entered either. It would have been incorrect, but at least some change to the W-2.

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I can't get QB to preview/file/print 4th quarter payroll tax forms, nor W-2s...   I have talked to Payroll Support - the guy told me others were having technical internal QB issues as well.  Just wondering if anyone has had the same issue and has a solution?!?!

Hi, I'm using quickbooks premier edition, and I just noticed that any transaction that I've entered by just creating a deposit is not showing up under the customer's quickreport, despite my assigning the transaction to that particular customer. Is this a bug? Am I missing something?

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When retrieving Invoice details through the QuickBooks Online API, the CustomField array does not match the custom fields visible on the QuickBooks Invoice UI. The API is returning old or inactive custom field names instead of the current ones displayed in the UI. The Invoice UI currently displays the following custom fields: External Reference Number PO NO PO DATE However, the API response for the same invoice returns: "CustomField": [ { "DefinitionId": "1", "Name": "PO NO", "Type": "StringType", "StringValue": "123456789kjh" }, { "DefinitionId": "2", "Name": "PO DATE -1 (inactive)", "Type": "StringType", "StringValue": "2026-01-27" }, { "DefinitionId": "3", "Name": "sales3", "Type": "StringType", "StringValue": "QWERTYUIOPLKJHGFSAZXCVBNM" } ] The Name values shown above do not match the UI labels and include: Old names Inactive field names Unrelated legacy names (e.g., sales3)

I don't want to see the business feed in QBO I don't want any AI help

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undo past reconciliation

This is an issue with HOW the 3 part form is matching up to the boxes. This is NOT about using the internal QB's alignment feature.  Please do not respond with that information. I understand this is happing to MANY.    I can print the 3 part 1099 fine ---- BUT THE TOP ONE IS TOO LOW AND THE BOTTOM ONE IS TOO HIGH.  ONLY THE MIDDLE ONE IS HITTING THE BOXES CORRECTLY.  So you can see that moving it up or down will only make one better while making the other worse.    So, QB's had a new form they needed to print to --- the new 3 party form.   But QB's did such a crap job on preparing for the new form, that it doesn't print WITHIN the form itself.   It's NOT an issue of not having the latest QB's update.   It's NOT an issue with the computer having Windows 11.  It is NOT an issue with the forms themselves.    IS QB'S WORKING ON FIXING THIS AND IF SO WHEN?   THE FORMS ARE

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Hello,Our credit card company recently switched from Discover to Capital One. They gave us a new number obviously and I need to enter the new information in Quickbooks Online for autopay transactions that go through QBO. How do I do this? Do I need to disconnect the Discover account and create a new Capitol One account and where do I go to put in the new credit card numbers?

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Due to the storm last week my 1099 and W2 forms have been sitting at FedEx in Indianapolis since Saturday with no movement and no tracking update.  I want a backup plan in case they don't arrive by Monday.  Does anyone know of preprinted forms that are QB compatible that I can purchase at Staples?  I have looked and they look the same to me, but not sure.  Some reviews are bad, but they are regarding the software, not the actual forms.  Has anyone purchased/used them?  Using QB Premier Plus Contractors 2024 Desktop and I do our payroll in house (not online). TIA

 My view changed to a tiny almost illegible print.  no other program is affected.  Changing the browser settings does not affect it.  Help!

I don't accept online payments through QBO.  How can I get rid of the review & pay button on the customer e-mail?  Th "Send an invoice that your customer can pay online" button is checked and I can't uncheck it.  

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Hello! My team is experiencing technical issues with 3 things: Universal Search Bar, Homepage and Technical Support Issues. Is anyone else experiencing these issues? Universal Search Bar (Quick Drop Down):1. Does not recognize characters that are pasted in the bar. It either loads infinitely or bring up past searches. Solution only seems to type everything or hit enter every time and waiting for a new screen to load. Increases error rate because wrong document is brought up, manually type all searches and adds time since you have to wait for a page to load with every search.Homepage:1. Loads the new look out tutorial everytime even though we have completed it. interrupts workflows because you have to exit out of it each time you are brought to the home screen. Technical Support Issues:1. Doesn't seem like there is a way to bring up technical support issue. Only way is through the chat but I only get general fixes like clear your cache or try using a different browser. Ne

I send an invoice every week to the same customer. Invoices are duplicated each time and the customers email address is automatically filled. I got a message in QBO saying "We can't reach this customer. Please verify the email address with your customer or use a different email.". The email address is correct but the "Send" button is greyed out. I deleted all my cookie, etc. but that didn't help. I tried using the QB app instead and it appears that the invoice went through (I will check with my customer). Why is QBO blocking invoice delivery to an email address that is active? This is not on the customers end because the email is never sent from QBO. I pay for QBO for the convenience of delivering invoices. I do not want to print them to a pdf and manually email.

I keep getting an error that states, "You need to activate this item before updating the quantity." How do I find the specific item? I cannot make all inactive items active again until I find the errored ones. There is nothing indicating which items need to be made active in order to save the inventory adjustment.

where are our employees w-2's?

when i click Print 1099-MISC, it results in a java error {"message":"java.lang.NullPointerException","code":-1}

QB won't allow me to save the information for a new customer of mine.

i need to file taxes for 2024

For years now my card has been connected and I was able to link my card but I got a new card and now it won't find it when I try and link it. It shows all my other accounts but not my credit card. Any help would be great I've been fighting this for a month. Bank isn't helpful at all