QuickBooks Q&A

Before the hard switch to the Modern Reporting, reports were exported to excel with the account grouping intact. Since the change reports only export flat with no option to update it. This has impacted the consistency of reporting across periods. Would like to know if the export with grouping will be restored. 

How can I reach support on Saturday & Sunday?

How do I get rid of XDR and replace it with $ sign at the bottom of invoices. When I go into preferences to choose home currency, US Dollar is greyed out? I have QB accountant 2015

I keep getting phone calls saying my features may not work to their fullest if i don't complete an update. I am asked to call back to complete the update.

I have received 2 emails from quickbooks saying that I received negative feedback from a client ? In dates that I did not even service a client ? Is this spam? 

We have a number of vendors that we pay monthly and they have dozens of invoices & credits.  I need to send them remittance advice so they know which items to clear from our account.

Is anyone having trouble logging into QBO?

I just upgraded from QuickBooks Desktop Pro to Quickbooks Desktop Enterprise. My understanding in talking with the sales folks I don't need a payroll subscription with Enterprise. However now it is failing to validate my "payroll subscription" within the software. What do I need to do to get payroll working again? I get error PS036 when I try to verify. Trying to open "Account/Billing Information" for My Payroll Service takes me to a screen that wants me to add my EIN to an existing subscription. Do I put in the new Enterprise license number?

Every time I try to submit my 941 deposit through the QB e-pay (QB premier 2019) it tells me the payment is rejected due to the internet password being expired.  However, when I log on to EFTPS, it accepts the same password and does not tell me that I need to change/update it.  The latest payment I processed through QB e-pay (QB Premier 2019), I got the e-mail notification that it was rejected.  When I go into payment history in the payroll liability section, it shows the payment status being 'complete'.  Any ideas on this? Paul

Has anyone had snap loading receipts issues since June? It goes into processing then it fails.

Does anyone have an tips or tricks for connecting to Island Savings banking? I keep receiving error messages and have no transactions in my feed. Thank you

what are hero clear charges for super payment

We sold our company. The new owner is asking for a ‘Quickbooks desktop read only file of our accounts receivable. They want to see the customer list, invoicing, memorized transaction list, etc.  How do I create a read only file that restricts them to these items only. I don’t want them to access anything else.

It's been an increasing problem the last couple of months, was never an issue before.

QBO has removed the ability to track returns by donor/project in a Bank Deposit transaction. When the "Track returns for donors" check box is selected, the Donor/Project field is no longer editable, and only auto-populates w/ who the return was received from. This is a huge loss in functionality because we need to be able to track that we received a refund from a vendor, for an expense that was originally charged to a grant (Project), and we need the refund to show up in the project while showing the original vendor the refund came from. To provide a concrete example: my client paid for event insurance for an event they received a grant for. In the original expense transaction, I selected the grant (Project) in the Donor/Project field so the cost of the event insurance came out of the total grant (project) amount. The event insurance was cancelled and refunded, and typically I would create a Bank Deposit transaction, put the event insurance vendor in the “Received from” field and the g

For three months in a row now, started with monthly invoices scheduled to go out 5/1/26, only 7 out of 100+ recurring invoices get sent via email. They are created successfully but not sent.I have spoken with customer service 3 times now and still no resolution. Waiting on a call next month on 8/3/26 because it apparently needs to be video documented via a special department so that QB can open an inquiry into the problem.These recurring invoice templates have been creating and emailing the invoices for years with no issues until May 1st 2026 when the problem started. Something happened between 4/2/26 and 5/1/26 that changed our interaction with QB Online and now when we go to look at ‘Recurring Template Options” on the recurring template for the invoices, the “Automatically Send Emails” slider is unchecked. When we go in to change that and save it, it saves but we go in to look at it and it is NOT saved and has reverted to being unchecked again.We have tried creating new templates and

Hi all, hoping someone can help me figure this out!I run a consolidated Profit & Loss through Intuit Enterprise Suite. I pulled the same report two days in a row and something changed overnight.Yesterday it looked totally normal. Today, every Income and Other Income line is showing as negative, while Expenses are still positive. That throws my Net Income off completely — it's coming out with the wrong sign now.The underlying data hasn't really changed. When I flip the income signs back manually, the totals tie right back to yesterday's, so it seems like a presentation/sign issue rather than a data issue.Has anyone run into this? Is there a setting for the sign convention somewhere, or a way to fix how income is displaying? Any help would be much appreciated — thanks!

How do I complain about these bastard

Received notice from NJ to update banking information/ACH for remitting NJ withholding tax.

Im trying to help my employer with quickbooks but cant find out how to turn on the time sheet in the new website UI. Ive looking into tutorials but they are outdated and the ai bot on the website isnt much help. on the quickbooks workforce app the only options on the task bar at the bottom are money, time off, benefits, taxes, and more which none have a way to clock in or out. If anyone could help that would be awesome!

Dear QuickBooks Community, We are contemplating switching over to the QB Merchant Payment Service where our customers can pay their invoices with a credit card with a link from their invoice.  We are QB Desktop Enterprise users, and use a 3rd party as our merchant services provider.  I have called QBs, but they could not answer some questions, so here I am. I am interested in learning what other companies are doing it and how.From my conversation with QBs, I learned that there is a transaction fee per transaction and a % that comes off the invoice.  If customer A is paying their invoice for $100, and the merchant fees (let's say 3%) get taken off as the customer pays, how do I process that fee?  The customer would never be able to pay the full invoice.  I don't want my customers to see a line item on their invoice that says credit card fees.  Credit card surcharges are illegal in a few states.  We happen provide services in Colorado, which i

I have an accrual basis balance sheet with an approximate $30,000 balance.  When we switch to show the balance sheet in “cash basis” it has a small negative balance.  Here is the main issue:  I went to write off some bad debts and when I do…..it increases the negative AR balance on the cash basis.  I am stumped on why it is doing this.  

Associated bank is telling connection id and pin is managed by Quickbook.

I keep getting the error in my QuickBooks Desktop (NOT QB ONLINE) bank feed "You are no longer connected to Bank of America web connect, Set up a new connection with Bank of America - New again to start using the new and improved bank feeds."When I attempt this, it goes all the way through the process then at the very end when is says connected I get another air message, "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two.Try to set up your Bank of America - new again then. Below this message it says; 88888 All accounts associated with this customer ID have been synced with QuickBooks bank feeds. If other wise contact your financial institution. No connection has been made and nothing has Syced. This has been going on for over a week now. I have contacted BoA and they state that QB has ended their relationship with them and I have conta

Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".  This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026. After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.  After reviewing other support forums other people were having the same issue with no help or solutions. I then called customer support which they did validate