QuickBooks Q&A (UK)

Why have my debtors accounts been assigned to an equity account. Headed Movemaybooks Sales adjustment,Account. Just doing a VAT return and realised there are massive errors

It is missing invoices and isn’t let me sort expenses.

See above

My app is slow loading

Simple start First payment 2 weeks ago 5£. New payment somehow now... 9£ the website offer we all now which is shouldn't act this way.

We cannot login with our primary admin account. Pls help. Can we change the passwords without login? Or can you pls help to change the primary admin account to [email address removed]?  primary admin account: [email address removed].  Any questions, pls contact [email address removed]. 

How do I include the credit note when allocating a payment to bills and a credit note?

I need some Feedback

Revolut bank to quickbooks

I want a report showing how much I have spent with each supplier for this financial year. I used to be able to do it but can't find the report now? There is an option by Expense but this doesn't show all transactions.

I quite frequently work more hours than I should weekly and rather than charge on the invoice the hours will be paid in lieu In the future. Is there a way this can be totalled up weekly and out on the invoice so the client is aware of the total also

The overview is not showing my quarterly MTD filings. Just keeps telling me to sing up for MTD

VAT rate’s Purchase account is wrongly mapped and I can’t change it in Edit rate screen. Input VAT missing from VAT return. Need help fixing this.

Transactions lost

Just noticed I haven't been billed by Intuit for our July subscriptions. Normally happens on the 8th of the month. Is there an issue with July subs billing, e.g. changes to payroll per-employee charging?

Why is the budget to actual report not in the new reports? Painful when the PL in new reports can be condensed to 3 balances. Plus - the endless messages " re classic reports being removed. Are QBO keeping the actual budget reports?

I am unable to log into my account, I keep getting a message to ‘Dowload the Quickbooks accounting app. Looks like you’ve changed your Quickbooks accounting plan, to start using it on this device download the Quickbooks accounting app.’ I definitely haven’t changed anything and need to get in to mark invoices and send new ones. What do o do here? It won’t let me login using a code which I always do. 

How to delete old clients that are no longer relevant or trading 

Hi everyone,I’m currently self-employed and get paid using my UTR  number, which means my contractors are deducting tax at source before paying me (under the Construction Industry Scheme / CIS).The payslips (payment statements) I receive show the gross amount, the tax already deducted, and the final net amount. The net amount is what actually lands in my bank account.With Making Tax Digital (MTD), I want to make sure my books are 100% accurate.How can I set up QuickBooks so that it correctly reflects this? Specifically:How do I record the gross invoice amount and the CIS tax deduction so QuickBooks knows tax has already been paid on this income? How do I match the net payment coming into my bank feed to the invoice/payslip without leaving an "unpaid" balance on the invoice?Any step-by-step guidance on how to link these up would be amazing. Thanks in advance!

Ahhhhh

I’ve tried to change all of the different filters but still nothing works

I can run a list of locations but it is no longer included on the All Lists screen. I need to deactivate some so I can create new ones.

ABN is coming up on invoices twice, one is mine one is someone elses, this has only started happening and is only on invoice from 13/7/2026

Do I need a computer to create a deposit or can it be made from the app?

I have been asked to download new app to use. None of my transactions will show. I have reconnected my bank. Before this my transactions were not showing since March 2026. This is because I reconnected my bank a while ago. I wish I did not have to do because now all my transactions have disappeared. Please can you help me.