QuickBooks Q&A (UK)

Mileage tracking used to show the monthly mileage with the monthly amount to claim back. However I just find this since an update? Where is the monthly £ to claim back?

sorry meant can't seem to progress.

Everything was working great until an update in either December or January in which the tracker now only tracks sporadically. I changed nothing in my settings (I did turn it off and back on to see if that helped). I’ll go days with having to enter my trips manually then one day it will work then it’s back to not tracking at all.

Hi, I need some help with my QuickBooks subscription.My subscription was originally purchased through Google Play. I have now cancelled it through Google Play because I want to upgrade my QuickBooks plan directly through QuickBooks so that I can add another user.However, even though I have cancelled the Google Play subscription, it remains active until October. When I try to upgrade through QuickBooks, I get a message saying that I can't make changes because my subscription is still managed through Google Play.I don't want to wait until October to upgrade. Is it possible to transfer the billing from Google Play to QuickBooks/Intuit now, or otherwise remove the Google Play billing restriction so that I can upgrade my plan immediately?

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I have 3 shops accepting cash & card payments via Square. I accept the payments on QB & then create weekly invoices, split the payments into cash & card accounts. Why are the payments showing as ‘hidden’ on the paid invoices? Any ideas?

I want to share invoices via Whats App from the mobile app but I think it is set to email only and I can't work out how to change it.

Credit Card credit limit amount is being deducted from the overall bank balance, the credit card balance is currently zero

Any help would be appreciated. Specifically looking to find out how to view and categorise transactions linked to my bank from more than 3 months ago and how to mark set dates for processing an MTD return

Is there a way to automatically add a payment method to a invoice? I use the same one and it's frustrating typing it in each time. Thankyou

Hello,Our card is being declined during automated payment eventhough there is enough funds on itcamps.intuit.com shows that “Next billing date” is now 2027, even though payment was not done. There is nothing in Payment History related to 2026There is no Invoice available in Pay Invoice sectionIs there any way to contact support by email as we are in different timezone and Chats/calls are not available during our normal working hours

I don’t understand why u am paying to payments each month!

I can't attach receipts to the payments link.. just not letting me

I recently was told I needed to move to Quickbooks Online because the Self Employed app was no longer being supported. Quickbooks Online is massively complicated compared to the Self Employed app and everything takes me 3X longer to do. Invoices are so much more difficult, especially because I do my invoices weekly and have many clients to send them out to. I also do not understand how to make a rule for a transaction. In Self Employed I simply swiped the transaction right or left to add it as part of my business or not. It would then ask me to make a rule and I just clicked yes and it did it for me. It now takes me forever to go through my transactions and it keeps "matching" the transactions to my invoices when I don't want it to or it adds an expense that isn't a business expense. I hate this app.

both bank accounts consents are up to date. One account says on my app checking but is ok on desktop but no transactions having come through the Quickbooks from 1st September

I have seen people have had this problem before wity no obvious solution. I have tried on pc, tablet and phone app. Ive updated apps, my pc etc.. cleared cookies etc and still not working. Even when i requested an email code i am still asked for an sms code. Cant set up an auth app because i need an sms code.

Hello QuickBooks Support,We are experiencing an issue with QuickBooks on one of our PCs. We are unable to create or save our invoices as PDF because QuickBooks is showing an error indicating that the PDF component is missing.We have already installed/reinstalled the PDF-related component/driver, but the issue is still occurring.The important point is that this issue is happening only on one PC. QuickBooks is working normally on our other computers, and we are able to create invoice PDFs without any problem there.Could you please advise us on how we can fix the missing PDF component issue on this particular PC?We would appreciate it if you could provide us with the recommended troubleshooting steps or let us know if there is a specific QuickBooks PDF component that needs to be repaired or reinstalled.Thank you for your assistance.

So my income isn’t duplicated?

When adding a new product, we want to include A Sub product/ service. Our sub product are the main makes of products we sell. eg Stihl, Mountfield, Honda etc. So I probably had a list of 20 I could choose from . Now I enter Stihl for example and it lists hundreds of options that all have the word 'Stihl' included in the description. So I then have to scroll through hundreds to find the 'Sub Product' that just uses the word 'Stihl'. Why has this changed ? Its driving me mad !!

set a new user

I have a CIS credit note to fully credit an existing CIS customer invoice but the Receive Payment method of matching them excludes the CIS element so they are not fully matched. What should I do?

These are redundant concepts that have no place in this electronic banking world. They're "garbage'.

my banks are connected

The chat states that they're online until 10.00PM Monday to Saturday, although it only says "M-S" so not sure if it includes Sunday, not too clear. But its 18.00hrs (UK) and no option to chat for some reason. We phone them and they say our "accounts manager" will get in touch and never does. Is anyone else frustrated with their customer service? The only time we get a good service is when they call us to upsell their products. Think we'll stop the direct debit and see if they get in touch then.

In the P&L , QB is showing the currency exchange gain /loss, but this figures is not the same that a revaluation figure. Why do we need to reevaluate at year end when QB translate the euros to sterling conversion on the daily basis ? As it stands, we have just changed accountant who is now telling us that we have a massive discrepancy due to the fact that the previous accountant took the figures showing in QB as supposed to running the revaluation tool at year end . I am at lost here ! Thanks for clarifying.