QuickBooks Q&A (US)

I have 2 companies set up in my Quickbooks Desktop Pro 2019 and I need to setup a new one.  When I go to file and new company, I click on For myself, and start setup.  It starts circling and it never goes anywhere.

I am the Primary Admin, but when I go to Settings, Manage Users, I do not see the option to make this user the Primary Admin.The user is the owner of the company and needs to take over as the Primary Admin. Could you please help me transfer the Primary Admin role?

Ok I use a Macintosh Classic II, and I purchased Quick Books version 4 pro, from a Macintosh repair store in Denver, and I have the receipt from the Macintosh Repair store. However after installing the program on my Macintosh Classic II, Quick Books is requesting a registration code, will Intuit provide a valid code to me?

My total payroll last month came to $12,736.76.  However, my bank statement cleared $12,736.75.  It’s off by one penny.  How can I get this to clear in QB Desktop so that I can reconcile for the month?

Several months ago I had a credit card statement of less than $100.  Since I had made some additional purchases since that statement, I wanted to get ahead of the next statement and overpay this current one, which I did, sending in $400.  I logged that payment in QuickBooks by changing the bill amount due to $400, even though the statement was less than $100, since QB wouldn’t allow me to enter an amount greater than the bill, which is spectacularly stupid, if you ask me.Now QB keeps showing me an amount due of over $300 in the Pay Bills window!  Seriously?!?!How do I correct this and get rid of this?

Since the latest update yesterday for Quickbooks Desktop MAC, I can no longer print a single check.   We have 3 checks per page.  When there is one left, I put it in the printer like an envelope and select envelope for the paper size.  Now QB won't let me, it keeps popping up a window saying that checks can only be printed on letter sized paper and refused to print. Anyone have a workaround for this?  I'm not wasting a third of my checks.  Support says they can't duplicate the issue.

Hello,I am having problems with my payroll subscription.Payment has been updated and says it is back to active in both the web account login and the desktop payroll subscription center.But in the Payroll Center it still says it is inactive. The system is not calculating taxes as it should.I have tried to get a hold of Intuit by phone, but they are not open on the weekend.  Hopefully, someone can be of assistance through this?Thank you in advance!

Transferred my desktop Pro 2017 onto a new laptop. Cannot get Quickbooks to email invoices or other documents. Spent many hours investigating and trying to figure it out. Through AI help I was able to get a special password which supposedly is required because Quickbooks does not recognize your normal password for whatever email address you’re using. Got it to work once but Quickbooks didn’t save the password. How do you get Quickbooks to email out documents and save the password which sends them rather than go through that whole process of getting a special password.

Hey everyone — wanted to flag something that's been coming up with several of my clients lately and curious if others are seeing the same thing.NACHA's updated rules go live June 22, and they raise the bar for verifying vendor bank account details before sending ACH payments. Basically, if a client sends an ACH payment to an unverified vendor account and it turns out to be fraudulent (account takeover, fake vendor, etc.), they have significantly less protection under the new rules.A few of my clients have dozens of vendors in QuickBooks with bank details that were never formally verified — just entered from an email or phone call years ago. That's a real exposure right now.I've been running quick vendor bank account verification checks before the deadline. Curious what workflows others are using:Are you proactively telling clients about the June 22 changes?Do you have a process for verifying vendor bank details in bulk?Has anyone had a client get hit with ACH vendor fraud already?Would

Hello QB community, I've been wracking my brain trying to get this figured out in QB enterprise. We currently purchase an "assembly/kit" from a manufacturer that we "disassemble" in house and send off a portion of the assembly to have modifications done.  Once the modified item component(s) return(s), we reassemble it as a new item assembly for resale. There are a few issues that I'm having trying to get this setup how we need it.The initial assembly/kit purchased consists of sub assemblies A and B (B is sent out for modifications) and sub assembly A has sub-sub assemblies of C, D, E, F, and G. The modified assembly B has a charge associated with the modifying.We need to have an accurate pick list of the components of the various assemblies/kits for intake and for export of not only the component(s) to be modified but also for the export of the finished item assembly/kitWe are charged for the initial assembly on the whole so grouping would not get a correct COG

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I need this feature disabled for my account. I do not trust the accuracy of AI enough to handle any aspect of my business or finances. Considering the expense of AI responses, I assume you could save some money by making it optional.

My QBSE account is stuck via phone, I'm traveling overseas right now and do not have my pc on so I'm just using my Samsung 26 ultra, tried uploading receipts in the app but it just loads and loads, tried closing it again but still there, nothing changed. I have great connection but its been several hours already. Need help thanks

My customer is using QuickBooks Desktop Pro Plus 2022. After “create new company from existing company file” they are unable to access functions even though they are the only user and the user is the admin.  They have tried fixing QuickBooks, and have tried using instructions from AI:“Step-by-Step FixesRun as Administrator: Close QuickBooks completely. Right-click your QuickBooks Desktop icon and select Run as administrator. This grants full permission to initialize the new database configuration. [1, 2] Verify Data Integrity: Go to File > Utilities > Verify Data. Let QuickBooks scan the newly created file for any structural errors or data corruption transferred during the copy process. [1] Rebuild Data: If Verify finds errors, go to File > Utilities > Rebuild Data. Follow the prompts to back up and repair the file. [1] Use QuickBooks Tool Hub: Download and open the official QuickBooks Tool Hub, select Program Problems, and run Quick Fix my Program. [1] Check File Permissio

Hello, I discovered that the Automated Sales Tax within QuickBooks Online is missing a local Colorado sales tax jurisdiction.  The jurisdiction is "Southeast Jefferson County LID".  I discovered this when I couldn't get the sales tax price to match, when I compared it with the AvaTax sales tax calculator.  AvaTax has the additional 0.5% "Southeast Jefferson County LID" sales tax that QuickBooks Online does not seem to have. Is there a way to confirm if QuickBooks Online has this local jurisdiction in their Automated Sales Tax Database? Thank you. 

I've gone through my bank statements. The bank shows it leaving April 29, 2026. The recipient account shows it arriving April 29th. There was no transfer of that sum in August'26 ????????

I am trying to import bank transactions from a bank that does not support Web Connect.- My bank only allows downloads for Excel, Comma Separated Values, Micrsoft Money, and Quicken. My quickbooks only allows import for IIF File, Quicken, and Web Connect, none of which I have.I don't not have Quicken or IIF. I only have Excel and Numbers(almost identical program).Is there any way to download or convert the Excel file so I can import in quickbooks.I have been at this for MONTHS!! HELP!!!!!!!!!!!Many thanks,Shelby

I am looking to create a Profit and Loss statement  with the following columns: Current Month     vs     Same Month Prior Year      % Change            Current YTD      vs      Prior YTD        % Change   Sept 2026                         Sept 2025                                              Jan-Sept 2026          Jan-Sept 2025 With % change would be great but not necessary.

My quickbooks 2019 wont open.

He used the Self-Employed program and chenged to Simple Start; but, while I received an invitation to his new program and it started to populate, it eventually disappeared. What's the solution?

Is their a delay?

Could someone explain why every single time QB does an update there are things that quit working?  I’ve been sending invoices and copying me to the same customers forever.  Now QB Online won’t send them.  I tried a different email, cleared the cache.  Restarted everything.  No luck.  This after just trying to resolve and issue with vendor messages not showing up.  Doesn’t anyone test these updates before they are released?

under the mileage tab I have manually entered 32256 miles but under the tax summary the software is showing 102,583 miles. this doesn't make any fcking sense and its completely screwing up my tax reports. I pay a FUCKING ton of money for this software. why is it glitching?!

I have an older Mac running QuickBooks 2012 for Mac on macOS 10.10.5 (Yosemite) (it’s been very stable). I have a valid license for the software, but I am planning to retire the old Mac and move to a new Mac running the latest version of macOS.I would appreciate guidance on the best way to migrate my existing QuickBooks company file and continue using QuickBooks on the new Mac.A few specific questions: Software compatibility: Can QuickBooks 2012 for Mac be installed or run on a current Mac with the latest macOS, or is an upgrade to a newer version required? Existing license: Can I use my existing QuickBooks 2012 license to install the software on my new Mac, or would I need to purchase a new license or subscription? Desktop versus Online: is there still a downloadable desktop version for Mac or is QB only cloud-based? Company file migration: What is the recommended process for backing up and migrating my existing company file, including any necessary intermediate conversion steps

Quickbook TIME exported OT hours as regular hours9-30-2026I want to do payroll today and found that overtime hours from the TIME module were transferred to payroll as regular hours. For example, if  TIME  showed a man having 40 regular hours and 3 overtime hours , it was transferred to PAYROLL moduel as 43 regular hours I went and checked the mapping tool and it looked right. Then I went and checked the  Company Settings>payroll and overtime>overtime>manage pay rates   in Time.   I immediately saw that I had several extra weeks and none of them had time members assigned to them.  I knew that this had somehow had been changed and I am the only one that is allowed in QB and I had not done this,. I called QB support and talked with Sincere and she said this has been an ongoing problem due to the recent change over.  I added my all my team members to weekly 40 and all my team members to Holiday week (which is ovetime over 32 hours).  Sincere refreshed it and she thought it was goi