QuickBooks Q&A (US)

apologies for the typo, I’m doing this on my phone. This is supposed to report an embarrassingly incompetent reminder email bug I used Quickbooks’ reminder feature to send an email regarding an unpaid invoice. It sent the email with the subject in all CAPS and included a (misspelled) field name instead of my company name. This ridiculous bug makes my company look completely unprofessional and I am sickened by it. Since the photo uploader continues to time out, I will simply paste the text sent to my customer. Please fix this bug. REMINDER: Checking on your overdue invoice fromPLACEHILER_SENDER_=COMPANY_NAME

The Edit Customer link located below the billing address in the "Bill to" field at the top of the invoice form flashes briefly when I open a new invoice then disappears. This happens with 3 different browsers on 3 different computers I've tested it on. Even tried incognito mode and cleared cache. I miss the feature. Any suggestions on getting it back?

I am a very small business—a one-man company with just two employees. I've been using QuickBooks Desktop Pro for over 20 years, and I’m extremely upset by the recent direction QuickBooks is taking. It feels like I’m being forced to pay significantly more, and that I can no longer use my QuickBooks Desktop Pro software. It’s clear that Intuit is aggressively pushing users to switch to QuickBooks Online. I know I’m not the only one frustrated by this—many of my IT clients who use QuickBooks for their accounting are experiencing the same negative treatment. The recent price increases are unacceptable. I used to pay $589, which was manageable. But now I’m being asked to pay nearly $1,000 per year—a 70% increase—for the same basic features I’ve used for two decades. And when I spoke to a QuickBooks sales representative about this, I was told, essentially, “If you don’t like it, go find an alternative.” After 20 years of loyalty, that response was infuriating. This feels like nothing short o

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This morning it seems not everyone received their direct deposit pay.  It is affecting roughly half my staff.  Is anyone else experiencing this problem this morning?

The new invoice design seems to be more limited with design customization . I just want to get it close to the design of my old invoices. I use QB Simple Start.

Some items do not come in with barcodes and I have to create a barcode label and print it. How do I do this with Quickbooks Online Desktop?

I have a newly created account through my new firm I created this year.  After using the new account for about a month and spending a lot of time converting accounts over from the previous firm I was with, my new account has now been denied access.  Initially, it was just on my working laptop, but now it is denied across any device.  I need access to this account again after spending a lot of time to get it up and running.  I am also a new business and need to meet government deadlines for clients, but am unable to do so without access to the client data.  I have communicated with level 1 and level 2 support via phone calls, but level 2 is telling me that there may be no way to get the access back and there is no other levels of support that can be reached.  This doesn't seem correct to me, as there has to be someone that can help resolve this issue at Intuit.  I have followed the advice of the level 2 support person and created another account, then requested a business change form fr

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I received a Returned Check notification for an ACH from Quickbooks. There is so much wrong with how Quickbooks handles this.1) The information provided is not sufficient to provide proof they made any mistake. The code indicates the account wasn't found. Yet the information provided doesn't support that code.2) Why would the system allow for the to be accepted in the first place? Why would an invalid account number even be processed in the first place? That doesn't make sense.3) Quickbooks wants to charge me $10 for this. That is little more than extortion. This doesn't require ANY human intervention, it's 100% automated and is not a mistake I made.  This is an outright SCUMMY practice.

I'm having problems with Quickbooks Workforce. I've invited two different employees using the same email address. When they log into Workforce, they can see the info for themselves. However, the other employee is now stuck such that they cannot log in nor see any of their info. I tried to remove both employees from Workforce to no avail. How do I fix this issue?

I can't open QuickBooks premier 2021.  When I click on the icon on my home page I get a message that Windows can't find the file.  If I go the QBW32.EXE file and click on it I get the same message that Windows can't find the file.  Make sure you typed the name correctly, and then try again.

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As of yesterday 7/24/2026, I have suddenly lost the ability to tag transactions. The tags field has disappeared from expenses and invoices and Tags is no longer listed under Lists. Per QBO articles, the tags feature will be ended in 2028 since I’ve been active user of it for many years. I use it to pull job specific profit and loss reports (which custom fields sadly lacks). It’s almost as if someone behind the scenes just turned the feature off for my account. I contacted support yesterday and after a massive long waste of time, I was basically told that since no one else has reported this problem, they won’t investigate it. What? Great customer service. Anyone else experience this sudden loss of the tags feature??

My main account (with a QBO subscription) can't receive codes via text or call that's why i created another intuit account, and this account can receive without any delays or errors. I tried using different devices and browsers but the issue still the same. Anyone got ideas how to fix this or know the possible root cause? To clarify, i can log-in to my main QBO account but not when i go to my Intuit account. 

I cancelled it because I needed to add other super payments in. I thought it would just go back to the submit button. Also, there was an unapproved leave that we need to include in the payrun.

I just received a phone call from a 209 area code; I didn't pick up the call so it went to voicemail. It was someone with a very heavy (Indian?) accent calling himself Alex and stating he was from the Quickbooks support team and that he is concerned that we are not getting the latest updates nor are we synchronizing with.. here he added something unintelligible. I have no intention of calling this guy back and am going to assume it's a scam to try to get into my QB. My question is how do we know when it's legitimately a call from Intuit; do they actually call or only email? If they do call, how does the name show on the caller id?  Also, if they do call, how do we discern that it's legitimate? What are the clues that it's a scam call?

I work for an agency that uses quickbooks to bill for services, but do not accept ACH payments.  One invoice went out to a client with the ACH box checked, and they made a payment.  We are not able to set up a bank account to link to quickbooks.  How can we retrieve our payment from quickbooks?  Who do we get in touch with?

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A few weeks ago my Write Checks screen stopped updating the register balance after the check is saved. It continues to show the balance before the check was written. If you exit out of the screen and go back, the balance is updated. If you change to another bank account and go back, the screen is also updated. Why is it not updating the balance as soon as the check as saved as it used to do? QBOL is a POC.

i am preparing cash flow statement manually, would appreciate assist of fixing the issue from system

I created and E-filed my New Mexico State Unemployment Taxes; however, the State Agency states it has not been received. According to the State agency response there is a new XML file format - why didn’t Intuit update properly?

Can't send invoices

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